Operations & Data Engineer

Role The Splunk Ideas and Roadmaps team is looking for an Operations & Data Engineer, who will be responsible for using Splunk and other tools to tackle our data and process problems that impact our Customers, Sales, GTM, Product and Engineering teams. In some cases, this role will be instrumental to develop new tools/solutions to support our customers and our internal teams.Splunk Ideas (ideas.splunk.com) is our mechanism to receive product feedback from customers that we use to influence the product roadmap to deliver on customer and sales requests. We use the data from Splunk Ideas and other internal systems to help product managers prioritize the ideas from customers. In addition, we also use data and tools to facilitate the entire process from idea submission to roadmap prioritization and finally to delivery back to our customers.The ideal candidate for this role is one who demonstrates the following characteristics: Someone who aspires to be a technical leader. One who prioritizes understanding why before working on “how”. Natural curiosity to learn and make continuous improvements to solutions. Someone who takes initiative to understand and empathize with stakeholder/customer challenges and proactively proposes multiple solutions.ResponsibilitiesOwn development of all data insights and solutions for Splunk Ideas & Roadmap initiatives

Design and develop solutions using Splunk and other related technology to automate or streamline manual efforts and improve existing processes

Leading cross functional and technical projects with other organizations (i.e. IT Engineering, Ops), to build tools and processes that support Splunk Ideas & Roadmap initiatives

Analyze our current solutions to find opportunities to simplify and optimize, as well as quantify the impact and effort required, then lead subsequent refactoring efforts.

Author and maintain documentation for our technical infrastructure

Required Skills / Qualifications2-3 years experience working with product, engineering, sales or customer support teams in a technical capacity

3 years of experience with Javascript, HTML, Python, SQL

Proficiency using Splunk (getting data in, writing SPL queries, building dashboards, etc), Jira and working with APIs through terminal/back-end methods

Strong organizational, communication and presentation abilities

Analytical thinker, problem solver with high attention and focus on details

Experience handling risks and mitigating roadblocks

Minimum of 2 years of related experience with a Bachelor’s degree or equivalent experience in a technical role.

Preferred SkillsSplunk Core Certified Advanced Power User

We value diversity at our company. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other applicable legally protected characteristics in the location in which the candidate is applying.For job positions in San Francisco, CA, and other locations where required, we will consider employment-qualified applicants with arrest and conviction recordsWe will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and receive other benefits and privileges of employment. Please contact us to request an accommodation. This is a remote position located in the US.Thank you for your curiosity about Splunk.About SplunkSplunk was founded to pursue a disruptive new vision: make machine data accessible, usable and valuable to everyone. Machine data is one of the fastest growing and most complex areas of big data—generated by every component of IT infrastructures, applications, mobile phone location data, website clickstreams, social data, sensors, RFID and much more.Splunk is focused specifically on the challenges and opportunity of taking massive amounts of machine data, and providing powerful insights from that data. IT insights. Security insights. Business insights. It’s what we call Operational Intelligence.Since shipping its software in 2006, Splunk now has over 13,000 customers in more than 110 countries around the world. These organizations are using Splunk to harness the power of their machine data to deepen business and customer understanding, mitigate cybersecurity risk, prevent fraud, improve service performance and reduce costs. Innovation is in our DNA – from technology to the way we do business. Splunk is the platform for Operational Intelligence!Splunk has more than 2,700 global employees, with headquarters in San Francisco, an office in San Jose, CA and regional headquarters in London and Hong Kong.We’ve built a phenomenal foundation for success with a proven leadership team, highly passionate employees and unique patented software. We invite you to help us continue our drive to define a new industry and become part of an innovative, and disruptive software company.Benefits & Perks: Wow! This is really cool!SF OnlyMedical, full company paid Dental, Vision and Life Insurance, Flexible Spending and Dependent Care Accounts, Commuter Accounts, Employee Stock Purchase Plan (ESPP), 401(k), 3 weeks of PTO, sick leave, stocked micro kitchens in Splunk offices, catered lunches on Mondays, catered breakfast on Fridays, basketball hoops, ping pong, arcade games, BBQ’s, soccer, “Fun Fridays”.Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.Non SFMedical, full company paid Dental, Vision and Life Insurance, Flexible Spending and Dependent Care Accounts, Commuter Accounts, Employee Stock Purchase Plan (ESPP), 401(k), 3 weeks of PTO and sick leave. Our work environments vary by location however we believe in hosting amenities and fun activities to fuel our energy. You may find fully stocked micro kitchens, catered lunches on Mondays and breakfast on Fridays, basketball hoops, ping pong, arcade games, BBQ’s, soccer and “Fun Fridays”.This isn’t a job – it’s a life changer – are you ready?Individuals seeking employment at Splunk are considered without regards to race, religion, color, national origin, ancestry, sex, gender, gender identity, gender expression, sexual orientation, marital status, age, physical or mental disability or medical condition (except where physical fitness is a valid occupational qualification), genetic information, veteran status, or any other consideration made unlawful by federal, state or local laws. Click here to review the US Department of Labor’s EEO is The Law notice. Please click here to review Splunk’s Affirmative Action Policy Statement.Splunk does not discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Please click here to review Splunk’s Pay Transparency Nondiscrimination Provision.Splunk is also committed to providing access to all individuals who are seeking information from our website. Any individual using assistive technology (such as a screen reader, Braille reader, etc.) who experiences difficulty accessing information on any part of Splunk’s website should send comments to accessiblecareers@splunk.com. Please include the nature of the accessibility problem and your e-mail or contact address. If the accessibility problem involves a particular page, the message should include the URL of that page.Splunk doesn't accept unsolicited agency resumes and won't pay fees to any third-party agency or firm that doesn't have a signed agreement with Splunk.To check on your application click here.