ID
#44109239
Job type
Permanent
Salary
Based on Experience
Source
Jobot
Date
2022-07-14
Deadline
2022-09-12

Service Desk Analyst

California, Los angeles, 90001

Permanent

Vacancy expired!

Remote Service desk - Service Now experience preferred - Contact Center experience: Cisco Jabber, Finesse - Flexible schedule a must

This Jobot Job is hosted by: Brett WalkerAre you a fit? Easy Apply now by clicking the "Apply Now" button and sending us your resume.

A bit about us:

Leading healthcare system in the Los Angeles area.

Why join us?

Remote contract - 3-6 months. Amazing benefits options, 40 hours per week and remote - Must work PST timezoneweekends and nights are possible requests.

Job Details

Job Description Minimum Education:

High School Diploma

Minimum Experience/Knowledge: .

Deep understanding of help desk processes is required.
Hands-on experience with Service Now's incident platform (ITSM)
Contact Center experience: Cisco Jabber, Cisco Finesse, etc. for accepting/receiving calls
IT technical troubleshooting skills for Tier 1 -2
IT helpdesk / service desk experience required
Support a temporary project by backfilling client's existing resources on the Service Desk
Guide users/callers to the information available
Excellent communication skills: verbal and written
Flexible work schedule to support off hours work during nights and weekends, as needed
Attention to detail for documentation and following instructions

Interested in hearing more? Easy Apply now by clicking the "Apply Now" button.

Vacancy expired!

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