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Operations Manager

California, Los angeles, 90001 Los angeles USA

Our client, a leading provider of video game content and experiences across multiple platforms, is looking to hire an Operations Manager.

Key Responsibilities. Own and deliver the Rhythm of the Business (ROB), maintain and iteratively evolve as needed to support the evolving needs of the Games Pillar. Mentor and manage an Operations team at varying levels. Collaborate with other Program and Project Managers, Operations Managers, HR and Finance peers within the client and across Riot to ensure consistent delivery of operational excellence across all teams. Build, deliver and maintain a communication plan to ensure that all ROB, strategic planning, ad hoc escalation and key rituals for the year are delivered for the full Games Pillar at a predictable cadence and consistent quality. Apply an Agile mindset to to continually evolve and improve taking into account lessons learned and results from retrospectives. Be willing to take on other programs such as tools, processes and cross pillar focused deliverables as a deliverable for the Operations team. Maintain delivery of key strategic needs, while meeting ever changing needs of the business

Requirements and Skills. 10+ years of program, project and portfolio management experience within a Technology and/or Games space. 5+ years direct people management experience of teams 5 or more individuals. Deep understanding of operational best practices and have experience working within a Rhythm of the Business process. 5+ years experience communicating with senior leadership teams (Vx, CxO and similar). Excellent listening and relationship building skills. Possess the ability to synthesize and clearly communicate complex insights and focus on the critical issues and actionable opportunities. Demonstrable experience with process design, process improvement and governance process management. Be a robust and creative portfolio management expert, being able to. Experience leading and functioning in ambiguous, collaborative environments with team members of several levels and disciplines. Organizational agility / savvy and ability to work across organizational boundaries to build alignment at multiple levels of management and drive closure on issues. Experience with business process design. Expertise at delivering results in partnership and exerting influence without direct authority over people required to fulfill deliverables. Have experience successfully delivering programs and complex projects within Games or Technology companies

Who is Calance?Calance is a global IT company with operations in the United States, Canada and India. Over the years, Calance has grown organically and has acquired numerous successful IT Services firms along the way. As a result, the company today is a mix of diverse cultures, talents and expertise that collaborate globally to bring our best capabilities and thinking to clients. Calance also offers benefits which includes Medical, Dental, Vision care and 401K.

Calance - the place to grow.www.calance.com

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