IT Specialist / Support

Job Description We're currently working with a very well known and established law firm which focuses on full-services business and entertainment. Their comprehensive services include sophisticated counsel to business and individuals in the areas of entertainment, media and the arts, corporate, real estate, and litigation. They have a team of over 40 lawyers who are committed to providing clients with dedicated and efficient services of the highest quality. They're currently looking for an IT/Help Desk individual that is well organized and proactive. This person would be the main point of contact for all information technology and training requests and questions in their Beverly Hills office. In this role you'd be responsible for providing general user support (hardware and software) of various information technology functions. You'd provide litigation and system support for legal and e-discovery applications while also monitoring requests, and escalating issues to applicable IT vendors to facilitate problem resolution. Additionally, you'd also assist in firm management with analysis, review, recommendation, and implementation of new software or web-based products to improve efficiency and quality control. Required Skills & Experience

• Previous experience working within the legal industry is a must
• In-depth knowledge of desktop applications, including Microsoft Office 365 (Teams, SharePoint, OneNote);
• Familiarity with legal applications, such as iManage and eDiscovery platforms is a plus
• 3+ years of experience in IT/help desk environment, preferably in a law firm;
• Excellent customer service, follow-up and interpersonal abilities;
• Superb written and verbal communication skills;
• Ability to work independently with little or no supervision;
• Ability to work in a fast-paced environment;
• Flexible & accommodating to the demands of the firm's attorneys and the needs of the Firm;

• Competitive Salary: Up to $65-95K/year, DOE

• Medical Insurance & Health Savings Account (HSA)
• 401(k)
• Paid Sick Time Leave
• Pre-tax Commuter Benefit