SourceNigel Frank International
JOB SUMMARY:The Senior Solution Consultant - Dynamics 365 Commerce will utilize best practices and methodologies to design, implement, and maintain Microsoft Dynamics 365 Commerce for our clients. This consultant will work extensively with internal teams, clients, and vendors providing subject matter expertise and hands-on implementation experience. This is an experienced consultant position and must have ability to deliver exceptional client service. This position will be expected to accomplish a full range of functional implementation duties from pre-sales assistance, business requirements gathering, and design/configuration to testing, training, and client support, independently and with a team.ESSENTIAL FUNCTIONS:Learn, utilize, and promote the organization's t Implementation MethodologyLead client meetings to gather business requirements and map to the solutionPerform gap analysis from requirements gathered to solution proposedComplete design/configuration of the Microsoft Dynamics 365 Commerce and key third-party productsComplete project documentation such as: Functional Requirements Document, Functional Customization Specifications, User Acceptance Test Scripts, and End User Training DocumentationBuild integrations to perform data conversion tasks and additional integrations based off requirementsLead all tasks relating to feature testing, solution testing, and user acceptance testingPerform end user training for clients in a one on one, webinar and classroom style settingsProvide application support for clientsAssist with escalation support for help deskWork with management to keep projects on schedule and recommend needed action to meet deadlinesAssist marketing with tasks such as seminars and case studiesPerform demonstrations of solutions to clientsMentor Solution ConsultantsSupport management with various other duties as assignedObtain and maintain ERP solutions certifications, as applicableExemplify professional, clear, timely communication in all interactions to include follow-ups where possibleMaintains high utilization percentage while achieving high client satisfactionAppropriately escalates issues to team members, Arctic IT management or external technical supportShares knowledge with team members and encourages collaboration amongst peers and subordinates
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