-
ID
#20008647 -
Job type
Permanent -
Salary
$40,000 - $60,000 -
Source
TSSI Ltd -
Date
2021-09-16 -
Deadline
2021-11-14
Desktop Engineer- Based in LA, Charlotte or Addison Texasoffices
California, Los angeles, 75001 Los angeles USAPermanent
Vacancy expired!
- Receive incidents and requests via phone, email, messages, and ITSM platform
- Evaluate issues and identify resolutions related to PCs, Laptops, IP telephony, mobility devices, & software
- Identify recurring or enterprise wide inefficiencies or issues requiring further evaluation
- Install, configure, and maintain various hardware and software supporting branch operations
- Image, configure, make-ready, and repair desktops, laptops, cell phones, and desk phones
- Develop knowledge base articles and end user training material
- Perform team member training on software and hardware technologies
- Perform on-site/deskside support and trouble shooting
- Escalate severity 1 issues to appropriate teams and leadership for resolution
- Install, configure, and assign licenses for third party applications
- Configure and modify devices such as IP telephones
- Trouble shoot access, permission, and security related issues
- Identify underutilized technology and opportunities to educate branch team members to maximize value
- Assist with key enterprise initiatives and deployments to ensure program success
- Remotely troubleshoot wired and wireless connectivity for LAN devices
- Windows 7 or 10 operating systems
- Office productivity applications such as word, excel, and outlook
- Installing, configuring, troubleshooting various third party software
- Configuring and deploying PCs
- Troubleshooting equipment wired and wireless connectivity
- Troubleshooting chrome and IE browser issues
- Audio/visual technologies
- Collaboration and conference technologies
- Strong ITSM experience
- ITIL
- Microsoft Certified Professional (MCP)
- Comptia - A+, Server+, Net+, or security+
- Apple Certified Support Professional (ACSP)
- Microsoft 365 Certified - modern desktop support associate
- Microsoft 365 certified – Fundamentals
- MTA
Vacancy expired!
Report job
Related Jobs
