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  • ID
    #7826521
  • Job type
    Full-time
  • Salary
    Pay is based on experience
  • Source
    California
  • Date
    2021-01-03
  • Deadline
    2021-03-04

Vacancy expired!

Hello! We are The Wander Club (https://thewanderclub.co) and we are a charitable e-commerce shop for travel lovers. We help our customers commemorate all of the places they’ve been to with handmade travel keepsakes.

We are looking to bring on a friendly, reliable, and hard-working Customer Service Representative to join our fast-growing company

This is a Full-Time remote position with hours being 9am-5pm PST from Mon-Fri. Pay is based on experience. We may ask you to come into the office in Los Angeles every once in a while for team bonding + training on our operations and inventory process.

RESPONSIBILITIES:

-Provide email and phone support to all of our customers. This includes answering product questions, helping with order status inquiries, processing refunds/exchanges, etc.

-Coordinate order updates with the fulfillment team via Slack.

-Managing our Facebook community of 2,300+ members. We want it to be a fun and engaging group that people are excited to visit every day!

REQUIREMENTS

-Must have excellent command of the English language - both written and oral. Grammar, punctuation, and a friendly voice/tone are key to this role.

-Must have incredible amounts of patience, understanding, and positive energy to share with the customers.

-Able to work PST time from 9am-5pm.

NICE TO HAVES BUT NOT REQUIRED:

-Has experience with Shopify, Slack, Re:amaze, Google Sheets, Klaviyo, and Gmail

-Lives in Southern California

-College Degree

BENEFITS:

-We have a very friendly, supportive, and fun culture! We throw birthday parties, anniversary parties, holiday parties, and more. :)

-Health insurance after 1 year

-401k w/ employer matching after 1 year

-Free cash advances between pay periods

Job Details:

Full Time (9am-5pm)

Pay: Based on Experience

Location: Los Angeles, CA

Are you ready to join The Wander Club?

Please send us your resume as well as a paragraph on how you are going to help take The Wander Club’s customer service department to the next level!

Vacancy expired!

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