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  • ID
    #7645701
  • Job type
    Full-time
  • Salary
    $16-19/hr DOE
  • Source
    California
  • Date
    2020-12-29
  • Deadline
    2021-02-27

Vacancy expired!

Service Champions is a fast-growing Plumbing, Heating and AC company that is driven by our 7 Core Values: Integrity, Respect, Compassion, Punctuality, Teamwork, Enthusiasm, and Accountability, as well as our “Good Deeds For Free" brand promise.

We have an immediate need for a bright, enthusiastic, self-motivated Client Services Representative. Service Champions Client Services Representatives must possess a diverse skillset, able to multi-task, work well under pressure and make sound judgement calls under pressure. Our clients are promised 100% Satisfaction Guaranteed, and our Client Services Representatives are accountable for ensuring this happens during every single client interaction.

This is a full-time, non-exempt level position, reporting to the Client Services Manager. Must have availability to work shifts between 7:00 AM and 8:00 PM, Monday through Saturday.

We were named as an Orange County Register's top workplace for 2017, 2018, 2019 and 2020!

Minimum of 2 years of Call Center experience required

Bilingual agents needed (but not required)

DUTIES AND RESPONSIBILITIES

Receive high volume of inbound calls as well as make outbound calls to existing clients, booking

appointments at a high conversion rate

Able to quickly identify the client’s request or concern and efficiently provide the most effective solution

Effectively use critical thinking skills to solve problems for clients while consistently using the best judgement

to determine the best solution

Express empathy and compassion, taking full ownership of the client’s satisfaction

Proactively gain and maintain a full understanding of our portfolio of products and services

Effectively summarize and relay information

Respond to incoming requests for cancellation of services and persuade our clients to retain their

memberships or appointments

Efficiently enter accurate and detailed records of client interactions and actions taken

Consistently follow order entry guidelines with minimal errors

Achieve productivity standards and goals set by the company while maintaining high quality calls and

following expected call flows and scripts

Work well independently within guidelines and complete work without requiring follow up

SKILLS/QUALIFICATIONS

Must live the company’s core values of Respect, Accountability, Compassion, Enthusiasm,

High School diploma or equivalent required, college preferred

Minimum of 2 years of versatile Call Center experience

Sales experience preferred

Dedicated to providing superior client service

Exceptional phone and interpersonal skills

Exceptional written and verbal communication skills

Ability to manage multiple priorities within a fast-paced, deadline driven, multi-discipline environment

Strong judgment skills to make sound business decisions and resolve issues in a clear, calm, and diplomatic

manner

Ability to talk and type accurately; typing speed of at least 40 wpm

Ability to sit for the majority of their shift

Proficient in Microsoft Word, Outlook, Excel

Availability to work shifts between 7:00 AM and 8:00 PM, Monday through Saturday

Ability to successfully pass all pre-employment screening (drug/alcohol screening and background check as a

condition of employment)

GROOMING:

Well-Groomed Appearance (upon hire) - a business-like haircut, clean shaven (ie:no beards, no mustaches), no visible tattoos (ie: on hands, fingers, neck and ears)

APPLY online at https://workforcenow.adp.com/jobs/apply/posting.html?client=SVCChamps

Vacancy expired!

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