-
ID
#7645701 -
Job type
Full-time -
Salary
$16-19/hr DOE -
Source
California -
Date
2020-12-29 -
Deadline
2021-02-27
CLIENT SERVICES REPRESENTATIVE $17 - $19/Hour
California, Los angeles, 90001 Los angeles USAVacancy expired!
Service Champions is a fast-growing Plumbing, Heating and AC company that is driven by our 7 Core Values: Integrity, Respect, Compassion, Punctuality, Teamwork, Enthusiasm, and Accountability, as well as our “Good Deeds For Free" brand promise.
We have an immediate need for a bright, enthusiastic, self-motivated Client Services Representative. Service Champions Client Services Representatives must possess a diverse skillset, able to multi-task, work well under pressure and make sound judgement calls under pressure. Our clients are promised 100% Satisfaction Guaranteed, and our Client Services Representatives are accountable for ensuring this happens during every single client interaction.
This is a full-time, non-exempt level position, reporting to the Client Services Manager. Must have availability to work shifts between 7:00 AM and 8:00 PM, Monday through Saturday.
We were named as an Orange County Register's top workplace for 2017, 2018, 2019 and 2020!
Minimum of 2 years of Call Center experience required
Bilingual agents needed (but not required)
DUTIES AND RESPONSIBILITIES
Receive high volume of inbound calls as well as make outbound calls to existing clients, booking
appointments at a high conversion rate
Able to quickly identify the client’s request or concern and efficiently provide the most effective solution
Effectively use critical thinking skills to solve problems for clients while consistently using the best judgement
to determine the best solution
Express empathy and compassion, taking full ownership of the client’s satisfaction
Proactively gain and maintain a full understanding of our portfolio of products and services
Effectively summarize and relay information
Respond to incoming requests for cancellation of services and persuade our clients to retain their
memberships or appointments
Efficiently enter accurate and detailed records of client interactions and actions taken
Consistently follow order entry guidelines with minimal errors
Achieve productivity standards and goals set by the company while maintaining high quality calls and
following expected call flows and scripts
Work well independently within guidelines and complete work without requiring follow up
SKILLS/QUALIFICATIONS
Must live the company’s core values of Respect, Accountability, Compassion, Enthusiasm,
High School diploma or equivalent required, college preferred
Minimum of 2 years of versatile Call Center experience
Sales experience preferred
Dedicated to providing superior client service
Exceptional phone and interpersonal skills
Exceptional written and verbal communication skills
Ability to manage multiple priorities within a fast-paced, deadline driven, multi-discipline environment
Strong judgment skills to make sound business decisions and resolve issues in a clear, calm, and diplomatic
manner
Ability to talk and type accurately; typing speed of at least 40 wpm
Ability to sit for the majority of their shift
Proficient in Microsoft Word, Outlook, Excel
Availability to work shifts between 7:00 AM and 8:00 PM, Monday through Saturday
Ability to successfully pass all pre-employment screening (drug/alcohol screening and background check as a
condition of employment)
GROOMING:
Well-Groomed Appearance (upon hire) - a business-like haircut, clean shaven (ie:no beards, no mustaches), no visible tattoos (ie: on hands, fingers, neck and ears)
APPLY online at https://workforcenow.adp.com/jobs/apply/posting.html?client=SVCChamps
Vacancy expired!