-
ID
#32189767 -
Job type
Permanent -
Salary
Depends on Experience -
Source
CoreTechs LLC -
Date
2022-01-06 -
Deadline
2022-03-07
IT Support Technician
California, Irvine, 92602 Irvine USAPermanent
Vacancy expired!
- The Support Technician is responsible for providing front line support and service for our clients. In this position, the individual will always uphold the commitment to providing quality services and represent the Company in a positive and professional manner. This position is responsible for analyzing and resolving routine to moderately complex information system issues for end-users anywhere in the environment. These issues may include: workstations, software applications, servers, printers, mobile devices, phone and network infrastructure, and cloud solutions.
- Provide excellent customer service through effective communication, understanding and logical troubleshooting.
- Respond to and resolve client inquiries concerning systems operation within established Service Level Agreements (SLA).
- Technical services and support for: LAN and WAN connectivity, switches, firewalls, and wireless access points.
- Support office peripherals such as: scanners, copiers, and smartboards.
- Utilize ticketing system to document all requests and interactions.
- Maintain customer documentation to include systems, processes, issue resolutions, etc.
- Be continuously alert and responsive to the ever-evolving client business environment and needs.
- Develop and maintain a close working relationship with the clients.
- Ability to work in a team and communicate effectively.
- Escalate service or project issues that cannot be completed within agreed service levels.
- Business Awareness: specific knowledge of the client and how IT relates to their business strategy and objectives.
- Collaborate with the team to identify opportunities for solutions that grow and maximize the client's investment in IT.
- Participate in On-Call shift rotation.
- Minimum two (2) years Helpdesk and/or Desk Side Support Experience.
- Minimum two (2) years maintenance experience with Active Directory, DHCP and DNS Windows Server (2008 / 2012 / 2016).
- Minimum three (3) years maintenance experience with Exchange and Office 365.
- Ability to identify and resolve technical problems with Local Area Network (LAN), Wide Area Networks (WAN), and other networking systems.
- Ability to set up and troubleshoot various Windows and MacOS Operating Systems.
- Awareness of all key IT Services for which support is being provided.
- Competent in communicating technical information to technical and non-technical end-users.
- Analytical, critical, and deductive reasoning required to troubleshoot user issues.
- Clear, concise, professional, and thorough verbal and written communication skills.
- Ability to multi-task, follow processes and procedures and take direction positively.
- Consistently perform work in a sitting position at a desk on a PC.
- Answers the telephone continually throughout the workday.
- Keyboarding consistently during the workday, which requires strong hand and eye coordination.
Vacancy expired!
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