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    TekStaff Solutions
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Vacancy expired!

FULLTIME position with a great company! Currently remote and will become a hybrid model later in the year (1-2 days per week onsite). Possible help with relocation.

NO sponsorship available

About the Job:The Production Services Team Lead – E-Commerce drives production support efforts for new releases and initiatives as well as ongoing maintenance within the E-Commerce support portfolio. As a lead member on the Production Services and Reliability Engineering teams, you will be helping lead the way as we continue to transform and innovate our industry. You will help in designing and supporting highly strategic projects that enable exciting and engaging technology and experiences for our consumers and team members.

The Day-to-Day:
  • Lead a team of Production Services Engineers with daily responsibilities.
  • Identify opportunities to proactively support systems through monitoring and alerting
  • Provide recommendations for issues identified during proactive monitoring and PVT in the field and all phases of Software Development Life Cycle (SDLC)
  • Look for ways to automate support to shift team resources to more productive and valuable output
  • Report on system uptime and outage metrics through use of modern monitoring tools to ensure business SLA’s are met
  • Organize and drive day-to-day progress of complex production incidents to resolution and root cause analysis
  • Build strong partnerships with external vendors to ensure platform stability and success to exceed expectations of internal business partners.
  • Proactively monitor software and hardware deployments through Pilot test
  • Provide extensive root-cause analysis and recommendations for issues identified during proactive monitoring in the field
  • Create documentation and provide training to the Service Desk on supported applications
  • Continuous collaboration with Service Desk to help reduce call volume
  • Attend meetings representing the Production Services team as a Subject Matter Expert
  • Collaborate with Development and QA groups on new technologies and enhancements
  • Adhere to problem management practices that focus on root cause analysis and prevention of future problems
  • Resolve and communicate high visibility internal and field escalations
  • Guide and mentor junior-level team members
  • Provide support for after hour activities such as upgrades and implementations that may occur on weekends, evenings or holidays
  • Contribute to building a high-performance culture and a sense of camaraderie within the E-Commerce cross-functional team

  • 5-7 years of experience in coaching/leading technical teams in solving complex production issues
  • 5-7 years as a Senior Analyst/Engineer with extensive experience in root-cause analysis
  • AWS automation/SRE experience a big plus
  • 5-7 years of experience in supporting and troubleshooting production software
  • Knowledge of SDLC methodologies, concepts, practices, procedures and standards
  • Shell scripting ability (PowerShell, VBScript, Python, Bash) a plus
  • Knowledge of E-Commerce platform data management, SAP Hybris experience a plus
  • Familiar with the process of creating tickets in JIRA and ServiceNow
  • Prior experience with creating/curating process documentation in Confluence
  • AWS infrastructure experience
  • Familiar with APM tools like Dynatrace, Datadog, Splunk, etc.
  • Working knowledge of Microsoft SQL Server
  • Ability to analyze and recognize trends in customer data
  • Ability to read and dissect source code
  • Strong proficiency in Windows and Linux OS
  • Understanding of mobile and web applications
  • Experience with Agile with Scrum software development methodologies are highly desired
  • Experience with development, QA testing and software deployment are highly desired
  • Excellent general knowledge of computer and networking technologies
  • Exceptional problem-solving skills
  • Highly adaptable in a changing environment
  • A drive for results and customer focus
  • Self-starter with the ability to work unsupervised
  • Demonstrated strong communications skills
  • Experience in leading small technical teams a plus

Vacancy expired!

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