Live-in Front Office Manager for Motel / Inn

Live-in Front Office Manager, Preferably a couple (Lake Arrowhead)

Position Purpose - To ensure a professional, efficient and customer-focused front desk function that contributes to the overall success of the hotel

Responsibilities and Essential Job Functions

- Monitors daily status of rooms, rates, discount rates and packages

- Anticipate guests’ needs and go out of your way to maximize the guest experience

- Work proficiently on the hotel’s electronic reservation system

- Check-in and check-out guests

- Ability to read, write and communicate effectively in English

- Maintains current list of available rooms for walk situations

- Housekeeping and Laundry

- Ensures prompt and courteous service to guests

- Acts as Manager on Duty as required

- Other duties as assigned

Minimum Requirements:

- One year of previous customer service experience required, prior front desk experience preferred

- Excellent communication skills, both written and verbal

- Displays good customer relations skills and takes initiative to greet guests in a friendly manner

- Basic math skills

- Computer Savvy

- Strong leadership skills

- Excellent time management skills