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  • ID
    #4543259
  • Salary
    TBD
  • Source
    California
  • Date
    2020-08-08
  • Deadline
    2020-10-07

Vacancy expired!

Cobra Carbide has been in business for over 31 years and is a manufacturer of round carbide cutting tools. Our cutting tools are proudly made in the USA and distributed to over 19 countries around the world. We are looking for a sharp and energetic individual to join our team. This is a fulltime position offering medical, paid time off, 401k and a great working environment.

As a Customer Service person your responsibilities will include taking orders from new and existing customers, developing strong relationships with new and existing customers, supporting our sales staff in their sales efforts, data entry into our ERP (Sage) system and general customer service functions. This person will work closely with the purchasing & planning team to provide sales and customer needed information on the orders they have placed.

Responsibilities include, but are not limited to:

Taking inbound calls to from new and existing customers to include our existing distributor network.

Assisting Sales staff in procuring orders, data entry and sales order management

Build and maintain strong, long-lasting customer relationships

Provide pricing to clients in accordance with company guidelines.

Ensure the timely and successful delivery of our solutions according to customer needs and objectives.

Communicate clearly the progress of monthly & quarterly initiatives to management.

Manages inventory of assigned product lines ensuring adequate quantities as determined by sales history.

Forecast and track key account metrics (e.g. monthly & quarterly sales results and annual forecasts).

Collaborate with sales team, purchasing & planning teams to ensure growth attainment.

Assist with high severity request or issue escalations as needed.

Maintain a professional demeanor and appearance at all times with both internal staff and with potential and existing clients.

Other tasks assigned by management and deemed necessary to the operation of the position and/or organization.

Qualifications:

Proven work experience in Customer Service, Purchasing and/or Inventory Control or other relevant experience.

Demonstrated ability to communicate and work as a team player.

Bilingual (Spanish) needed.

Must be highly organized and able to multitask while managing several projects at a time.

Solid experience with Excel to include Charting, Graphing & Formula creation; should have experience with CRM software and MS office (particularly MS Excel & PowerPoint).

Experience delivering client-focused solutions based on customer needs.

Excellent verbal and written communications skills.

BA/BS degree in Business Administration/Logistic/Supply Chain Management or relevant field preferred but not required.

Working conditions:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to use hands and fingers to operate a computer keyboard, mouse, calculator, and telephone. The employee is occasionally required to stand, walk, sit, and reach with hands and arms.

Vacancy expired!

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