Communications Center Dispatcher

City Ambulance and REACH provide EMS dispatch services throughout Humboldt and Lake Counties with some of the most advanced technology available. Our mission is to support your growth. City Ambulance and REACH are longstanding local companies supported by Global Medical Response, who has over 70 Communications Centers Nationwide.

If you have a sharp mind, a good eye for detail, are motivated to work, have a positive attitude and thrive in a fast-paced, dynamic environment, consider becoming a Dispatcher for City Ambulance of Eureka. No prior dispatching experience is required. The ideal candidates will possess a certain skill set, integrity, maturity, and a strong work ethic, as well as a good deal of around-the-clock scheduling availability throughout the week, and be willing to work swing and/or graveyard shifts, weekends, and/or holidays.

COMPENSATION and BENEFITS

Hourly wage during training is $20.00 with an increase to $22.00 once Support training is completed. Employees receive an additional $3.00/hr after they've met the requirements to work as Primary. After a waiting period, benefits include paid time off, holiday pay, affordable health insurance, and a 401k with employer matching contributions.

THE JOB

Dispatchers perform a full range of radio and telephone operational duties in this 24-hour facility, receiving and prioritizing incoming calls for ambulances. Dispatchers are assigned to 10-hr. shifts that may include day shifts, afternoon/evening swing shifts, graveyard shifts, or some combination of these.

JOB REQUIREMENTS

+ Effective interpersonal communication skills and ability to convey information verbally in a clear, concise, and authoritative manner to customers, employees, and agency partners over the phone and radio

+ Ability to present a professional, pleasant image and provide positive customer service on the phone and with coworkers, maintaining a respectful, team-oriented attitude

+ General knowledge of greater Humboldt county geography communities, towns, main streets and highways

+ Ability to learn street locations, station locations and geography of the area served

+ Computer literate, familiarity with Microsoft Office products and ability to use online tools such as Google Maps

+ Good organization skills, attention to detail and ability to stay focused

+ Work accurately and quickly in a fast-paced environment and remain calm under pressure

+ Ability to manage multiple tasks at once: answer phone calls, make radio contact with crews, provide instruction, relay information, track trips and vehicle locations, and completing paperwork

+ Understand and follow oral and written work instructions, policies and procedures

+ Conscientious commitment to good attendance, arriving on time, and minimizing work absences

+ Ability to pass a pre-employment drug test

Thank you for your interest in working with City Ambulance of Eureka!

TO APPLY:

Send your completed Employment Application (listed below), along with a cover letter describing who you are and your connection to Humboldt County. Why are you here, and where do you see yourself going? If you currently have a job, why are you wanting to change where you work? If unemployed, why has that been the case, and why are you now interested in this position? If you’re new to the area: what has brought you here, or what is keeping you here?

Address this letter to the Management Team. A resume is optional, but not required. Only complete application forms will receive an interview.

The Employment Application can be filled out online at https://form.jotform.us/71454785820159.

City Ambulance of Eureka, Inc. is headquartered in Eureka on California's redwood coastline. The county offers pristine redwood forests, numerous rivers, mountains, beaches, parks, a wealth of wildlife and outdoor opportunities, and a sizable and diverse artistic community (see www.visithumboldt.com for more details).

City Ambulance has been providing ambulance service in Humboldt County for over 45 years. CAE provides rural and urban emergency medical services from Eureka south to the Humboldt / Mendocino County line with stations throughout the county including Eureka, Fortuna, and Garberville. We respond to all 911 medical emergencies as well as hospital to hospital transports in the communities we serve.