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General Purpose

Attend to patients on the phone and in person. Coordinate and organize appointments and administration to facilitate the efficient running of the dental office.

Main Job Tasks, Duties and Responsibilities

greet patients

register new patients according to established office protocols

assist patients to complete all necessary forms and documentation

verify and update patient information

inform patients of dental office procedures and policy

move patients through appointments as scheduled

enter all relevant patient information into data system

maintain and manage patient records in compliance with privacy and security regulations

answer and manage incoming calls

respond and comply to requests for information

schedule patient appointments according to office guidelines

confirm upcoming appointments and recalls according to office protocol

check daily appointment schedule

fill in cancellations and no-shows

organize referrals to other specialists

dispatch lab work appropriately

collect and receive payments from patients at time of treatment

inform patients of treatment plan including finances

maintain a professional reception area

safeguard patient privacy and confidentiality

Education and Experience

general education degree or high school diploma

knowledge of computer and relevant software applications

knowledge of general administrative and clerical procedures

knowledge of dental terminology, procedures and diagnosis are a plus

Key Competencies and Skills

communication skills

information collection and management

planning and organizing


customer service skills

team work




If it sounds like you would be a good fit for this position, please reply with your resume as well as your favorite time of year. Thank you.

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