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Job Description:

Roving Technician, ubreakifix

Posting Title: Retail Associate, Electronics Repair

For more than 25 years, Asurion has been a leader in innovation, not only in the tech solutions industry, but in creating a culture where employees feel valued.

We help people do more with their technology and stay connected on all of their devices. We provide our customers with simple, helpful advice to get the most from their technology, assistance to fix any technology issues they have and protection of their devices to ensure they quickly get a replacement or repair if anything does go wrong.

What you will be doing:

The ubreakifix Roving Technician makes consumer electronic repair easy and convenient for our customers. Roving Technicians travel within a ubreakifix district to stores and fill in as needed.

Essential Duties and Responsibilities:

  • Travels to stores within the district to fill scheduling gaps as needed (LOAs, absences, high-traffic events, etc.)
  • Travel to locations within the district as advised by DM and maintain schedule flexibility
  • Within the store they are covering, they may be responsible for:
    • All repairs done in-house, including managing SLAs, bounce, and closing all active work orders
    • All back of house functions, including repairs, buybacks, RMAs, and inventory management (counts, parts ordering, etc.)
    • All front of house functions, including providing exceptional guest service, processing point of sale transactions, stocking, arranging, and pricing merchandise, and selling our whole home warranty to each guest
  • Bring sales experience to consistently sell the Connected Home product and Serve, Solve, and Sell on every customer interaction
  • Learn and apply the details of the Connected Home product, how to gain an understanding of the customer's technology, and how to offer and sell protection/tech support solutions to customers to meet their needs
  • Perform in your role and achieve your goals by performing in sales, providing excellent service and technical/repair support, and creating satisfied customers, in accordance with Asurion’s Core Values
  • Responsible for sharing best practices between stores to ensure consistent and efficient delivery of service and repairs
  • Sharing feedback with Store Leader and/or District Manager regarding process opportunities within the store
  • Travel daily to and from UBIF locations throughout a designated market
  • Drive own vehicle safely and responsibly to and from UBIF locations in a variety of situations including heavy traffic and inclement weather

Here’s what you’ll bring to the team:

  • Customer/Client Focus
  • Initiative
  • Teamwork Orientation
  • Communication Proficiency
  • Electronic Repair Proficiency (all devices)
  • Technical Aptitude
  • Troubleshooting
  • Sales Experience Preferred
  • This job operates in both a retail environment and involves traveling to and from stores within the district. This role routinely uses standard office equipment such as computers, phones, and printers/scanners. This role also requires the Roving Technician to operate professionally and effectively while traveling as a direct representation of the brand.
  • The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
  • While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. The employee must frequently lift and/or move items that weigh more than 50 pounds.
  • This is a full-time position. Days and hours of work are Sunday through Saturday, 7:00 a.m. to 9:00 p.m. Employees must be willing to travel a radius of up to 100 miles from store to store.
  • Travel for this position should be expected up to 100% of the time.
  • Must have a valid driver's license and satisfactory driving record with at least 1 year of driving experience
  • Must be able to drive your own vehicle to and from UBIF locations up to 100 miles
  • High school diploma or G.E.D.
  • Willing to undergo and pass a background check including Criminal, Driving and Drug Test
  • Previous retail or customer service experience
  • Cell phone and device repair experience preferred

We take care of you (benefits/perks):

  • Competitive pay and benefits including health, dental, and vision
  • Retirement savings plan
  • Paid time off
  • Continuing education support
  • Ongoing training to grow your skills

About ubreakifix

Since its inception in 2009, ubreakifix has grown to hundreds of stores nationwide in markets across the U.S and Canada. ubreakifix has become the preeminent gadget repair company in the industry, largely due to its low-price promise and industry leading 90-day repair guarantee. ubreakifix handles everything from phones and gaming consoles, to cameras, laptops, and computers. Let the repair professionals at ubreakifix bring your electronic device back to its original look, feel and functionality - all for much less than buying a new one. And most repairs can be completed while you wait! From water-damage or shattered displays to complex technical issues, ubreakifix is your fast, affordable, reliable repair solution. Visit www.ubreakifix.com for more info!

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