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  • ID
    #23840022
  • Job type
    Full-time
  • Salary
    $18.00 Hour Plus Benefits
  • Source
    California
  • Date
    2021-12-02
  • Deadline
    2022-01-31

Vacancy expired!

AMain Sports & Hobbies (AMain.com, Inc.) is a successful online retailer with a Distribution Center located in Charlotte, NC and Chico, CA. We currently sell Radio Controlled (RC) cars, trucks, helicopters, airplanes, drones and more, through our website at www.AMainHobbies.com. We also sell bicycles and bike accessories through our website at www.AMainCycling.com. Founded in early 2004, AMain has proven itself as a trusted retailer in the RC and Bicycling industries. We are currently looking to add another team player to our growing company. We offer a fast growing/changing, team-focused, culturally healthy and fun work environment, where we encourage collaboration.

We are looking for positive-minded people who also embody our company Core Values. We also offer some amazing benefits:

Purchase anything we sell at Cost Price on our website

Medical Plan, Dental Plan, Vision Plan, Life Insurance

Aflac Benefits - Short-Term Disability, Accident Insurance, Cancer Insurance, and Hospital Insurance

401(k) Retirement Plan

FSA (Flexible Spending Account) - Pre-tax savings account of medical costs and dependent care costs

Costco Membership - Free to employees

Employee Assistance Program Work/life and wellness benefit 24/7

Paid Time Off (PTO) - Up to 18 days of PTO annually, increasing at 3, 5, and 10 years

Volunteering Policy - Up to 3 days paid time for you to volunteer your time helping out with a local or national charity

Monthly Book Clubs - AMain Performance Sports & Hobbies pays for book club members' books

On-Site Business & Self-Improvement Library - Hardback books, digital, or audio? Your choice, we provide!

Online recognition program - Employees can receive points and recognition from co-workers that can be redeemed for fun stuff, AMain gift cards, or donate to charity

Monthly 'Share the Fun' Events - Gaudy Day, Zombie Day, Photography Day, Hot Dog Day, Pirate DayFood & A Variety of Fun Events monthly!

Quarterly Employee Events Family BBQs, Holiday Party, Social Gatherings, Bowling, Go-Kart Racing. . .the possibilities are endless

Please note: All positions are for full or part-time on-site employees. Also, upon accepting an offer for employment, candidate will be required to successfully complete a drug screening.

Job Title: Customer Service RC Technician

Reports to: Customer Service Manager, Customer Service Supervisor

FLSA: Non-Exempt

Summary: Significant experience in the hobby with RC cars, planes, multirotors, or boats is necessary to apply for a role as a Customer Service RC Technician. As a Customer Service RC Technician at AMain Inc. you will foster business relationships with loyal customers from all over the world. Using your experience in the industry and hobby to recommend products to customers, troubleshoot mechanical problems, research product compatibility, and provide fantastic customer support via telephone, email, and LiveChat.

Essential Responsibilities:

1. Answer and respond to all inbound calls, the ability to ascertain what each customer is shopping for

2. Recommend, select, and help locate or obtain merchandise based on customer needs and desires

3. Help customer make selections by building customer confidence. Describe merchandise and explain use, or demonstrate operation and care of merchandise to customers

4. Maintain knowledge of current sales and promotions

5. Input orders through web-based commerce cart

6. Communicate with shoppers through website Live Chat service

7.Reply to inbound business emails, delivering solutions to customer’s questions

8. Apply knowledge about company policies, procedures, and pricing to best meet customer needs:

9. Price Matches

10. Discounts off Orders

11. Bulk Deals

12.Other agreement-based scenarios

13. Return Policy

14. Repairs

15.Vendor Partnerships

16. Warranty Claims

17. Identify research and resolve customer issues such as:

18. Miss-shipped parts

19. Product discrepancies

20. Account situations

21. Order related topics.

22. Utilizing a computer system with dedicated programs, enhancing the customer experience

23. Issue refunds/credit as necessary, based on customer order related topics

24. Recognize, document, and alert the CS Supervisor of trends in customer calls

25.Verification of inventory through the Distribution Center (discrepancies) by taking the initiative to research and identify merchandise

26.Understand company return and exchange policies. Explain policies to customers and accept returns as needed

27. Review new inventory on website and in Distribution Center to promote sales

28. Report any business concerns or discrepancies to the CS Supervisor

29. Communicate ideas for better organization, smoother workflow, suggestions, etc., to CS Manager

30.Contribute to team effort by accomplishing related department tasks as needed or directed by CS Manager

31. Keep work area neat and organized and perform other related duties as assigned

Non-Essential Responsibilities (Duties performed on an as-needed basis):

1. Review and verify accuracy and quality of returned items prior to processing credit

2. Contact customers to reconcile return discrepancies

3. Make outbound sales calls on products

4.Assist with Inventory Quality Control

5. Packaging of in-house brand products

6. Internal employee swap to learn other departments (must be open to schedule changes)

Education/Experience Requirements:

1. Technical expertise and familiarity with the RC Hobby

2. Intermediate Language Skills:

3. Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals

4. Ability to write routine reports and correspondence.

5. Ability to speak effectively before groups of customers or employees of organization

6. Basic Mathematical Skills:

7. Able to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals

8. Ability to compute rate, ratio, and percent, and to draw and to interpret bar graphs

Knowledge, Skills and Abilities:

1. Must be able to distinguish characteristics of products and represent in a fashion that will engage the customer.

2. RC hobby experience necessary

3. Computer literate (knowledge of Excel, Microsoft Office, E-mail, Internet) with the ability to learn new software applications

4. Able to type at least 25 w.p.m.

5. Ability to work and multi-task in a fast-paced, growing business environment

6. Good work ethic, ability to work well in team-oriented environment

7. Able to share information about customer trends, products, vendor partnerships and other company related information to all employees routinely

8. Organizational skills, filing, labeling and other clerical needs

9. Must be available for work approximately 40 hours per week

10. Attention to detail a must

Physical Demands/Work Environment:

1. Must be able to sit frequently, stand and walk on an occasional basis

2. Must be able to use your hands frequently

3. Must be able to reach with hands and arms frequently

4. Must be able to climb or balance occasionally

5. Must be able to stoop, kneel, crouch, or crawl on an occasional basis

6. Must be able to talk and hear frequently

7. Must be able to lift up to 20lbs occasionally

8. Must be able cope with moderate office noise (examples: Call Center with computers, printers, employees talking, light traffic)

Characteristics Desired:

1. Have a friendly and engaging personality

2. Comfortable working with members of the public

3. Should have a confident manner

4. Must be helpful and polite

5. Able to work as part of a team

6. Should be of clean appearance and articulate

If you would like to apply for this position, please visit our employment portal on our website where you can submit your application/resume and cover letter.https://recruiting.paylocity.com/recruiting/jobs/List/3122/Amain-Com-Inc

We are an Equal Opportunity Employer!

Principals only. Recruiters, please don't contact this job poster.

do NOT contact us with unsolicited services or offers

Vacancy expired!

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