Kipling Store Manager

Position

As the Store Manager, you will have the great responsibility to inspire, motivate, lead, and develop an entire store team.

You will provide leadership and direction to the store staff and successfully champion business strategies, vision, and values.

Additionally, you will impact the overall bottom line by maintaining optimal staffing levels, recruiting, hiring, educating, and motivating a team of brand advocates who in turn inspire the customer.

You are responsible for setting the example for customer engagement that exceeds company standards. You will maximize store profitability by controlling expenses, protecting company assets, and by ensuring that store standards and processes for customer care, merchandising, operations, sustainability, and community participation are consistent and well-executed.

You will create an environment aligned with the brand values and always put our internal and external customers above all.

This position requires someone who is personable, energetic, highly organized, and hard working. This individual must have a passion for the retail industry and enjoy working with a team.

The Store Manager is responsible for driving sales, mentoring Associates, daily operations, merchandising, and loss prevention.

How You Will Make a Difference

Sales and Profitability : Maximize store sales and achieves store sales goals. Measure and monitor sales progress and results against key targets.

Lead an environment of productivity by ensuring store staff has the knowledge and skills to meet store goals for sales and customer engagement.

Manage labor and payroll expenses to maximize sales and profitability.

Brand Experience / Customer Service : Ensure excellence in customer service in the store by modeling brand-specific service standards as well as monitoring customer feedback and responding to and addressing all customer concerns quickly.

Set standards that all staff are engaging with each customer to create an authentic brand experience. Lead and inspire a customer-centric culture by recognizing and rewarding teams’ successes.

Ensure the store team is an active brand ambassador within the community through proactively seeking opportunities to engage with the customers and support or participate in community initiatives outside the four walls of the store.

Support store marketing events and grows relationships in the community to generate brand awareness and drive traffic.

Training and Coaching Team : Provide coaching to the store team in the core areas of customer service and engagement, brand identity, product knowledge, and operations.

Monitor, evaluate, and execute training programs. Leverage corporate partners to educate staff on product and assortment to enhance selling and customer engagement.

Organize and lead store staff meetings in accordance with brand expectations. Ensure store team receives relevant, timely information, coaching, and feedback that enables their success and growth.

Partner with District Manager and / or Human Resources to set performance goals for team for their personal skills development.

Operations : Ensure that all company and store policies and procedures are followed and that the store meets all store audit requirements.

Create and manage store schedules to ensure they support the needs of the business within the allotted labor allowance. Responsible for achieving all financial and operational objectives including expense control, loss prevention, store audits, and weekly reports as required.

Visual Merchandising : Ensure the visual merchandising standards for the store are met. Implement floorsets and merchandising directives.

Communicate with corporate partners regarding merchandise assortment, trends, and needs. Responsible for ensuring that the store’s inventory integrity is maintained through proper shipping and receiving procedures and by communicating concerns directly to the District Manager as needed.

Human Resource Management : Attract, recruit, and hire high caliber talent. Actively maintain a succession plan and pool of qualified candidates for open positions within the store.

Create and develop a high-performing team of customer focused Associates. Responsible for communication and delivery of rewards and recognition programs for the store team.

Direct store leadership team on human resource decisions in partnership with District Manager and / or Human Resources. Address performance issues and administer progressive discipline when appropriate.

Ensure on-going specific and immediate feedback is provided to the team. Oversee the annual performance appraisal process, evaluate staff, and ensure all staff members receive ongoing feedback regarding their performance.

Ensure compliance with employee record keeping policies and procedures. Ensure compliance with all HR / Payroll requirements per established standards and practices including new hires, rehires, position changes, etc.

Partner with District Manager and Human Resources and facilitate disciplining / terminating employees when necessary. Maintain the Open Door Policy.

Loss Prevention, Safety, and Compliance : Ensure compliance and adherence to policies and procedures, standards and practices, and company directives.

Protect company assets. Ensure compliance with company safety, security, and shrink avoidance policies and programs. Partner with Loss Prevention partners to identify trends and translate strategies into action to meet district and company shrink goals.

React quickly to all customer and employee injuries and partners with District Manager and Human Resources immediately.

Professional Conduct : Model behavior that respects the background, experience, and cultural differences of others while upholding the integrity and values of the VF Corporation and the brand.

Promote an environment that encourages participation, creativity, and learning by sharing best practices and building on the ideas of others.

Skills for Success

Years of Related Professional Management Experience : 4+ years

Educational / Position Requirements

Associated Degree (AA) or equivalent from two-year college or technical school preferred but not required; or, two years related retail or service-oriented experience and / or training;

or, equivalent combination of education and experience

3+ years’ experience in a fast-paced retail environment

Proven ability to meet and exceed sales and profit results

Proven ability to meet business goals by driving results through store team

Special Physical and / or Mental Requirements

Operate office equipment and technology (i.e., computers, phones, fax, copier, etc.)

Standing required for entire work shift

Bend, lift, open, and move product up to 50 pounds as needed

Travel (less than 10% of time)

Core Competencies

Adaptability

Building Trust

Coaching and Developing Others

Communication

Customer Focus

Driving for Results

Empowerment

Operational Decision Making

Selecting Talent