Desktop Support Specialist

RESPONSIBILITIESThe Desktop Support Specialist under IT Management provides day-to-day desktop support and other technical operations for the Organization as required.SPECIFIC DUTIES

• Maintains accurate IT Asset Inventory and assist in acquisition, deployment, support, and retiring of IT assets based on established IT Life Cycle management.
• Provides support for IT Assets, such as computers, monitors, phones, mobile, tablets, printers and other equipment.
• Provides highly satisfying services and support for all level of users in the Organization, including staff, members, vendors and partners.
• Administers all duties in accordance with established policies, procedures and standards.
• Effectively and efficiently manage the life cycle of the service request, including detailed documentation as well as escalation (when necessary and appropriate).
• Ability to multi-task and prioritize work assignments and trouble tickets as necessary to ensure that help requests are resolved in a timely manner.
• Basic understanding and troubleshooting skills for IT hardware, software, network and printers.
• Audio/Visual support – preferred
• On-call and after-hours work as needed for urgent escalations Other duties as required by IT Management.

• Minimum of 3 years’ experience in installing, troubleshooting, and/or maintaining software and hardware installations, upgrades and related activities.
• Must be a customer service focused, self-motivated professional.
• Ability to interface effectively with end users and non-technical people.
• Strong interpersonal skills with a positive and enthusiastic attitude.
• Ability to quickly learn systems with little or no documentation.
• Continuous learning of new systems, business processes and concepts are a must.
• Strong knowledge of Windows Operating System and Apple.
• Demonstrated ability to think “outside-the-box”, performs research, and operates independently in order to devise solutions to difficult problems.
• Demonstrated ability to work with executives, staff, and vendors who have varying computer skills.
• Demonstrated ability to manage stress appropriately and professionally.
• Demonstrated ability to operate as a team member, supporting departmental decisions, policies and procedures with a positive attitude and communications (both to team members and other staff).
• Ability to create and maintain technical documentation.
• Excellent oral and written communications skills required.
• A+, MSDT, or Help Desk certification preferred.
• Ability to lift and carry 40 lb. loads.