-
ID
#15500850 -
Job type
Contract -
Salary
Depends on Experience -
Source
Strategic Systems Inc -
Date
2021-06-03 -
Deadline
2021-08-02
ACCELA SOFTWARE SUPPORT SPECIALIST
California, Anaheim, 92805 Anaheim USAContract
Vacancy expired!
- Development of EMSE Scripting to enforce various business rules
- Maintain and enhance workflow design for business approvals
- Accela citizen access (ACA) configuration and intake form design
- Maintain and enhance Accela Automation configuration
- Development of crystal reports using direct SQL queries from the Accela Oracle database
- Writing of ad-hoc reports and saved search filtering using the native reporting tool embedded in the Accela application.
- Gathering of business requirements to document specifications for reports development
- Development and implementation of processes for reports migration, testing and support maintenance
- Develop and maintain scheduled and/or online scripts for the Accela application
- Provide production support for the Accela application by assisting or interacting with users in troubleshooting issues, work on change implementation and support maintenance
- Follow through on all issues and users’ inquiries to ensure they are resolved in a timely manner
- Prioritize and assign target completion dates for fixes and change orders in concurrence with application users and team members
- Follow existing business processes and operational guidelines when supporting the business application users, vendors and maintenance activities such as escalation of issue/system downtime, change order implementation, perform root cause analysis, apply patch, etc.
- Interact with city staff and vendors in resolving issues and other business-related matters in maintaining the Accela online site, payment portal and business application
- Able to support the city departments 24x7 business operations and be available onsite during the city’s business hours
- Educational background preferably in the fields of Computer Science or Computer Engineering
- Must have 3 to 5 years of Accela applications maintenance support and/or development experience
- Must have 3 to 5 years working experience on Accela custom scripting, Workflow design and experience in crystal reports development
- Proven work experience as an applications developer
- Must have hands-on programming experience with JavaScript/Java or any of the following: HTML, ASP, .NET Framework, CSS, C#, VBScript.
- Must have hands-on programming experience using SQL, PL/SQL or comparable data manipulation language (DML).
- Must have working experience in providing production application support and interact with business owners and application users including troubleshooting/resolving application related issues
- Must have working experience with relational databases such as Oracle and/or MS SQL Server
- Must have experience in applications development, version upgrades and system implementation
- Must have excellent verbal communications, interpersonal skills, technical writing and documentation skills
- Must have the ability to work in a team environment with good problem solving, organization and planning skills
- Must have the ability to multi-task and provide off-hours support for production related business applications issues and/or technical environment support
- Must have the ability to train application users and develop technical documentation and/or user guides
- Working knowledge of Accela Tidemark System is desirable
- Working knowledge in developing and maintaining Accela custom expressions
- Working knowledge of Accela Data Manager is desirable
- Working knowledge of Accela Automation development with version 19 and above
Vacancy expired!
Report job
Related Jobs
