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  • ID
    #15778094
  • Job type
    Contract
  • Salary
    Depends on Experience
  • Source
    AC Coy Company
  • Date
    2021-06-21
  • Deadline
    2021-08-20

Vacancy expired!

Our Client, a leader in the manufacturing industry, has an immediate need for a Deskside Support Technician. The position is located in north west Arkansas near Fayetteville. This is a contract-to-hire position. Ideal candidates must have 3+ years of IT support experience. ResponsibilitiesThe Deskside Technician will be providing deskside support to end users and will interface with a service desk and a customer IT support team to achieve deliverables supporting the end users. We are looking for an energetic, enthusiastic, highly motivated and organized individual. A strong emphasis is placed on providing a timely resolution to support requests and providing a high level of quality customer service. Ideal candidates should be tech savvy, embrace new technology and changes quickly.

The technician will be located at the customer's facility providing support in a manufacturing environment that will consist of standard PC hardware and software troubleshooting.
  • Deskside support experience and Basic troubleshooting skills including: hardware, software, printing, networking, file shares, etc.
  • Windows 10 experience – ability to resolve Windows 10 Operating System Issues and Errors
  • Proficient in the latest Microsoft Office Applications (Office 365)
  • Remedy \ Service Now or related ITSM ticketing tool experience
  • Familiarity with Microsoft Active Directory-Add/delete users
  • Experience with computer asset tracking
  • Some experience with support and administration of network phones (VoIP system).
  • Understanding of Symantec Virus Scan software
QualificationsTechnical Skills:
  • Deskside support experience - 3+ years
  • Windows 10 OS
  • MS Office (Office 365)
  • Active Directory-add/delete users
  • Printer support
  • Hardware/Software support
  • Ticketing tool experience- Ex.Remedy/Service Now
  • Anti-virus software
  • VoIP phone system support
  • Energetic with a willingness to learn
  • Self starter
  • Excellent communication skills and interpersonal skills
Education:
  • Minimum of Associates degree in Computer Science or related field-required
Prior applicable experience:
  • Prior experience performing deskside support

Vacancy expired!

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