Sales Conversion Specialist, National/Regional Teams - Central States

The Sales Conversion Specialist (SCS) role will provide ongoing support to a designated group of Regional and National Manager of Business Development professionals (MBDs) and the corresponding Director of Sales leader in the Central States. This will help drive more wins, protect valuable sales talent and improve the customer experience in sales process. Responsibilities will include, but are not limited to, the following:The SCS will provide MBDs with post-sale support, allowing MBDs to re-focus on prospecting, building pipeline and closing new business.The SCS will look to build rapport and garner confidence with the client in an effort to move the implementation process forward by building trust and acting as a consultant to the post-sale process.The SCS will usher the implementation along and alleviate post-sale activities for MBDs. Some of these responsibilities will consist of collecting, reviewing and submitting implementation forms and documents, coordinating implementation calls and acting as liaison between sales, client management, implementations, early engagement, and the new client partner.The SCS will concentrate on generating new business opportunities that will include managing and executing an email campaign for the team, follow-up on appointments, review FMIS, Card and Partner Reporting and conduct Web Research.Roles & Responsibilities:Collaborate with MBD, post-sale, to ensure they have a complete understanding of business sold and client requirements

Participate in Post-Sale debrief with MBD to understand nuances and intricacies of the deal

Participate in transitional call with MBD & Client to review implementation process, data gathering, and next steps

Joint call led by MBD. MBD will to introduce SCS as well as discuss next steps on the implementation process and requirements

Distribute all technical documentations to client

Amex GBT Email Domains

IP Addresses document

Technical Requirements Document (Concur or Neo)

Collect Form of Payment from client

Collect any required Data Release Authorization Form(s)

Collect any required Mass Enrollment Form(s)

Collect any required Preferencing Forms

Collect any required logos

Collect, consult and complete OneForm

Consult on travel policy and best practices

Collect written T&E policy if this exists

Includes Company Location Document

Includes Air/Hotel Perk Programs

Advised client of advantages related to perk programs if none exist today

Upon all data collection, personnel will submit all required cases and get IPL/Deployment assigned

Participate in ongoing implementation calls with client until go-live is completed

In post launch, track launch activity and advise MBD of any delays encountered

Complete post launch call with MBD if necessary

Qualifications:Role must be in the Central Time Zon

Proficiency Microsoft Offices skills in Word, Excel and Powerpoint

Proficiency in Sales Force knowledge is preferred

Experienced in External and Internal sales support of a regional team and sales leaders

Highly articulate both verbally and in written form

Highly motivated, results orientated, strong interpersonal skills to build deep and profitable partnerships with both internal and external customers

Cross functional project management skills particularly in implementing new initiatives and results-based strategies, including a willingness to challenge traditional approaches

Solid analytical and decision-making capabilities and an ability to drive process improvement

Desire to ensure that the customer’s needs are clearly understand and appropriate solutions are developed and implemented in a timely manner

Well-developed, multi-task management and prioritization skills

The ability to analyze management information and manage work allocation effectively

Strong attention to detail

The ability to research and seek out the relevant information

The ability to professionally communicate and adapt communication style to suit the appropriate audience

The ability to make informed judgments

The ability to make appropriate determinations of assessment within the business guidelines

A proactive, structured and organized approach to work

Candidates must be located in the Central States.

LocationUnited States - Illinois - Virtual LocationIt is our policy to provide equal employment opportunities to all individuals based on job-related qualifications and ability to perform a job, without regard to age, gender, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, genetic information, veteran status, citizenship or marital status, and to maintain a non-discriminatory environment free from intimidation, harassment or bias based upon these grounds.GBT Recruitment Privacy Statement (https://www.amexglobalbusinesstravel.com/gbt-recruitment-privacy-statement/)