• Find preferred job with Jobstinger
  • ID
    #23637851
  • Job type
    Full-time
  • Salary
    TBD
  • Source
    Mural Consulting
  • Date
    2021-11-29
  • Deadline
    2022-01-28

Vacancy expired!

Job Description

Must manage multiple projects and maintain a frequent and consistent interaction with all clients

Ability to handle inbound and outbound Office 365 customer support issues for businessesMaintains safe and healthy work environment by following organization standards and legal regulationsProvide technical support covering a wide range of topics Evaluate the effectiveness of training modules, workshops, etc. and make changes asneeded to improve future resultsSchedule, coordinate, and deliver follow-up client interactionsWork with users over the phone and via remote access to answer questions and solve issues with their Office 365 services on both PCs and mobile devicesProblem-solve computer software, networking, and system issues with end users

Qualifications

Working knowledge of Active Directory, Exchange, email migrations, hybrid migrations, Office365 application troubleshooting, PowerShell scripting, and general Office365 technical supportRemain current with up-to-date product information for all released software configurationsDemonstrate excellent professionalism and communication skillsContinuous improvement mindset where good is never good enough and the desire to raise the bar is a reason to come to work each dayAbility to make sound decisions, using good judgment in varying scenarios with varying degrees of conflict specific to employee interactions, operational results, and troubleshooting to achieve a unified outcome with integrityDemonstrated ability to manage and prioritize multiple projects and tasks while employing time management and organizational skillsCritical thinking that supports your ability to accurately assess interactions, solve problems, and collaborate within our Quality framework and aligned to our ValuesAn appetite to be in an environment where you will constantly learn, be challenged, and get energized by changeSolid track record of achieving and exceeding performance and behavioral expectations

Here are the requirements we are looking for that ensures our Office 365 Concierge Ambassador will be successful:High School or Technical Diploma/Certificate required, Bachelor’s Degree preferred1-3 years of experience delivering an incredible customer experience in an IT or tech support environmentHigh degree of technical acuity and experience with a focus on supporting Microsoft/Office 365 productsIs the utmost Role Model for all Mural values, policies, practices, and procedures

Additional Information

In addition to working alongside a team of dedicated individuals and ITconsulting experts, Mural offerscompetitive pay, paid time off, casual dress, multiple comprehensive medical, dental, and vision plans with 70% premium contribution from the company, 401(k) plan, company paid basic life insurance and long-term disability plan, corporate discounts on goods, services and travel, and company sponsored employee assistance program.

All your information will be kept confidential according to EEO guidelines.

Discover what it’s like to be part of a team that has fun, continuously collaborates, constantly trying new things, and loves helping Small Business Customers!

Mural Consulting.Mastering Technology. Together.

Vacancy expired!

Report job

Related Jobs

Jobstinger