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  1. Jobstinger
  2. Arizona
  3. Tempe
  4. Systems/networking
  5. Help Desk Analyst
  • ID
    #15728054
  • Job type
    Permanent
  • Salary
    TBD
  • Source
    Robert Half
  • Date
    2021-06-21
  • Deadline
    2021-08-20

Help Desk Analyst

 Arizona, Tempe, 85281 Tempe USA
 
Permanent

Vacancy expired!

Description

Position Summary:

Primary responsibility is to answer phones and respond quickly to emails with technical support issues related to end user computers, applications, printers, scanners, and internet connectivity issues. Also helps set up cell phones, iPads, smartphones, ESN changes, and other cell phone needs. Works with pre-established technical guidelines implemented by the technical support lead or Director of Information Systems.

Required Tasks:
  • Provide technical support on software application for all end users on computer related issues such as antivirus, MS Office, operating system, FTP usage, corporate cloud storage sites, and company applications accessibility.
  • Sets up printers, scanners, wireless, and internet routers at jobsites.
  • Connects users to corporate office printers queued off printer servers.
  • Purchases and repairs computer hardware as needed.
  • Install / image operating systems and standard desktop applications when needed.
  • Sets up video conference sessions with outside or intra office locations.
  • Sets up hardware and software necessary to run company training meetings.
  • Regular, timely, and predictable attendance is required for this position.
  • Performs other duties and responsibilities as assigned.

Requirements

Education and Experience Requirements:
  • Associates degree or technology-related certificate.
  • Two years of technology-related experience.
  • A+ certification is highly preferred.
  • Network + certification is highly preferred.

Knowledge, Skills, and Abilities Requirements:
  • Solid understanding of TCP/IP, networking technologies, Windows 7/10 Systems, MS Office, and HP, Canon & Savin printing technology.
  • Possess excellent communications skills with the ability to communicate effectively to all levels of employees.
  • Ability to understand and speak English clearly.
  • Ability to install operating systems and build computer from spare parts.
  • Ability to effectively diagnose hardware problems and resolve issues quickly.
  • Ability to multi-task with multiple demanding issues.

Robert Half Technology matches IT professionals with remote or on-site jobs on a temporary, project or full-time basis. From roles in software and applications to IT infrastructure and operations, we provide you unparalleled access to exciting career opportunities.

Our experienced staffing professionals can promote you to employers and advocate on your behalf. We provide access to top jobs, competitive compensation and benefits, and free online training. For more opportunities, get the Robert Half app and receive instant notifications when our AI matches you with jobs.

When you work with us, you're working with the best. Robert Half has been recognized as one of FORTUNE's "Most Admired Companies" every year since 1998 and was named to Forbes' inaugural list of America's Best Temporary Staffing Firms.

Questions? Call your local office at All applicants applying for U.S. job openings must be authorized to work in the United States. Benefits are available to temporary professionals. Visit https://roberthalf.gobenefits.net/ for more information.

© 2020 Robert Half Technology. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use (www.roberthalf.com/terms-of-use).

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