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  • ID
    #15167055
  • Job type
    Contract
  • Salary
    Competitive
  • Source
    Kforce Technology Staffing
  • Date
    2021-06-05
  • Deadline
    2021-08-04

Technical Help Desk 1

Arizona, Tempe, 85281 Tempe USA
 
Contract

Vacancy expired!

RESPONSIBILITIES:Kforce has a client that is seeking a Technical Help Desk 1 in Tempe, AZ.

Essential Functions Provides IT support to end users on a variety of issues. Identifies, researches, and resolves technical problems on a limited basis Responds to telephone calls, email and personnel requests for technical support Documents, tracks and monitors the problem to ensure a timely resolution Handles computer equipment through all stages of its lifecycle Develops a strong understanding of the business and can relate problems to business impacts Understands how to triage and prioritize issues and will escalate problems to management Maintains a strong working knowledge of supported systems and continually strives to enhance knowledge through ongoing training, reading, and participating in projects and improvement initiatives Responds to alerts or emergency issues within 15 minutes during normal business hours and when on-call Processes and handles requests and orders for computer equipment throughout the lifecycle of the equipment Install, maintain, and configure desktop and laptop computer hardware, software, and peripherals, including researching vendor documentation to resolve problems Provide Service Desk phone and email support as required Resolve issues by phone or email if possible Record all Service Desk incidents/requests in the ITSM tracking system

REQUIREMENTS: 1+ years of experience in an IT Service Desk level 1 role (in a Windows network environment), maintaining and diagnosing client workstations, services, applications, and printers Experience in no less than two of the following is required: Windows OS; Basic Windows networks; Basic Exchange server; Citrix Experience working in a Help Desk Environment Microsoft Office Suite experience Demonstrated interpersonal/verbal communication skills Must be able to communicate technical information to management for review and approval both verbally and in writing Must be able to document work and/or incidents using standard formats; Documentation must be grammatically correct, factually accurate, and appropriate to the target audience Must be able to follow written and verbal instructions and adhere to policies and standards

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

Vacancy expired!

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