-
ID
#13513505 -
Job type
Contract -
Salary
TBD -
Source
Infinity Consulting Solutions -
Date
2021-05-17 -
Deadline
2021-07-16
HelpDesk Analyst II
Arizona, Tempe, 85280 Tempe USAContract
Vacancy expired!
Job Description - HelpDesk Analyst II
HelpDesk Analyst II Possible 6 Month contractor to hire Position will be on site Tempe, AZPosition Scope: This position supports users across the organization that have technical needs. Focusing primarily on Dell laptops and devices within a Microsoft domain. There might be some support of Apple MacBooks as well. Support includes imaging, deployment of, troubleshooting and testing of systems and peripherals with excellent customer service.Key Responsibilities: " Answer, troubleshoot and document support calls and tickets " Assist staff with the installation/imaging, configuration and ongoing usability of desktop computers, laptops, MacBooks, & peripheral equipment and software " Identify, isolate and repair/resolve hardware and software problems " Works with vendor support contacts to resolve technical problems with desktop computing equipment and software " Utilize ticketing system to document and prioritize work " Works closely with Manager to purchase hardware and software " Contribute to technical Support documentation of resolutions, processes, and procedures " Assesses functional needs to determine specifications for purchases " Be a contributing member of a Technical TeamQualifications: " 2-5 years' experience working in the IT Support field " Excellent customer service, interpersonal, communication skills " Extensive knowledge & experience of Windows devices and support of Windows OS " Minimum 2 -3 years' experience supporting Windows 7/10 desktop/laptop PCs " Experience troubleshooting and replacing hardware on both desktop and laptop PCs " Ability to manage user accounts in Active Directory and Exchange " Knowledge of how to effectively use Active Directory " Able and willing to learn new as well as existing technologies " Experience installing software, patches, updates on desktops and laptops " Experience troubleshooting basic network, software, printing problems " Successful at working in a team culture " Excellent written and organizational skillsVacancy expired!
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