-
ID
#37677018 -
Job type
Permanent -
Salary
TBD -
Source
Deloitte -
Date
2022-04-03 -
Deadline
2022-06-02
ServiceNow - Senior Manager
Arizona, Phoenix, 85001 Phoenix USAPermanent
Vacancy expired!
- Business Development (25%): develops and maintains contact with top decision makers at key clients, organizes and leads pursuit teams, participating and leading aspects of the proposal development process, drives proposal pricing strategy.
- Practice Development & Eminence (10%): development of solutions and methodologies, development of "thoughtware" and "point-of-view" documents, public speaking and publication in industry periodicals.
- Engagement Management (15%): managing engagement risk, project economics including planning and budgeting, managing accounts receivable, defines deliverable content, ensures buy-in of proposed solutions from top management levels at the client
- Delivery Management (40%): work directly with clients to ensure the quality delivery of services, enhance customer satisfaction, define and advance performance metrics (KPIs), resolving escalated conflicts, provide feedback to team, drive continuous improvement opportunities,
- People Development (10%): performs role of counselor and coach, provides input and guidance into the firms staffing process, and actively participates in staff recruitment and retention activities.
- 10+ years of consulting or relevant industry experience
- 4+ years of experience overseeing multiple project teams
- ServiceNow ITSM certification
- A minimum of 2 full life cycle ServiceNow ITSM implementations
- A minimum of 2 ServiceNow upgrade deployments
- Experience in the following:
- IT Service Management
- Incident Management
- Problem Management
- Change Management
- Release Management
- RCA
- Experience in ITIL Framework
- 3+ years' experience as an engagement manager
- Project scoping, estimating, and planning experience
- Sales Experience
- Bachelor's degree
- Limited immigration sponsorship may be available
- Must be able to travel up to 50% (while 50% of travel is a requirement of the role, due to COVID-19, non-essential travel has been suspended until further notice)
- ITIL Foundations Certification
- 4+ years of experience in generating new client business
- Experience collaborating and developing client relationships, developing new opportunities with clients, and identifying engagement follow-on opportunities for continuous improvement
- Business Development experience selling 3+ year deals and offering structure and support for those deals
- Experience across multiple industries
- Advanced degree preferred
- Excellent interpersonal and networking skills; along with strong communication skills both verbal and written
Vacancy expired!
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