Switchboard Operator

Description As our Call Center Representative (CSR), you will help us build our new Contact Center to support our patients, hospitals, employees, and physicians. The Contact Center is our communication hub linking our internal and external callers. In addition, we'll provide you with training on our systems & processes. Every day you will have a direct impact on the patient experience. You will handle each call with care, escalate when needed (monitor & respond to life safety events), and you will be prepared to handle 300+ calls during your shift (average call is 23 seconds). You'll quickly determine how to route each call, treat them with kindness and maintain a high level of confidentiality. To thrive in this role, you have a passion for helping others, listening and assessing each caller's needs, and being able to handle difficult situations. In addition, your knowledge and experience in customer service make you a top candidate for this role. While you’re busy impacting the healthcare industry, we’ll take care of you with benefits that include health/dental/vision, FSA, matching retirement plans, paid vacation, adoption assistance, and more.Requirements Multi-line Switchboard, Switchboard Operations ­Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.Robert Half puts you in the best position to succeed by advocating on your behalf and promoting you to employers. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity – even on the go. Download the Robert Half app (https://www.roberthalf.com/mobile) and get 1-tap apply, instant notifications for AI-matched jobs, and more.Questions? Call your local office at 1.888.490.4154. Robert Half will consider qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. All applicants applying for U.S. job openings must be authorized to work in the United States. Benefits are available to temporary professionals. Visit https://roberthalf.gobenefits.net/ for more information.© 2022 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/terms-of-use) .