-
ID
#43769440 -
Job type
Permanent -
Salary
$55,000 - $70,000 -
Source
TIES -
Date
2022-06-29 -
Deadline
2022-08-28
IT Support/Help Desk Technician
Arizona, Phoenix, 85001 Phoenix USAPermanent
Vacancy expired!
- Responsibilities include logging all work requests which are received via email or phone into company help desk tracking system
- Provide support (e.g. client computer/OS/printers) to local and remote users and develop appropriate solutions
- Troubleshoot client support issues (operating system/network printers) and develop solutions
- Research technical problems and consult with appropriate technical or service personnel for follow-up
- Escalate technical issues/problems to second and/or third tier support
- Create and maintain documentation related to IT operations
- Provide, at designated times, on-call support or emergency support
- Respond to requests for specific computer equipment; research the best options and make recommendations
- Work within and manage configuration of company cloud computing management solutions, including Google Workspace
- Provision/de-provision employee devices; setup and configuration of devices and peripherals
- Support conference room A/V equipment
- Hands-on experience within any major Help Desk incident tracking solution(s)
- Supporting and troubleshooting MacOS / Windows
- Hands-on experience within any major Mobile Device Management (MDM) solution(s)
- Administering Google Workspace (formerly G-Suite)
- Administering Microsoft O365 Apps
- Supporting, maintaining, troubleshooting network printers
- Administering any enterprise Password Vault solution
- Supporting any enterprise video conferencing solution(s)
- Supporting any enterprise VOIP phone solution(s)
- Strong organizational and problem-solving skills
- Strong written and verbal communication skills
- Strong sense of urgency, initiative and work ethic
- Ability to handle stress, multiple priorities and deadlines in a fast-paced environment
- Pleasant, patient and friendly attitude.
- Willingness to work a flexible schedule and occasional overtime when needed.
Vacancy expired!
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