Client Relations Administrative Assistant

Gallagher is a global leader in insurance, risk management and consulting services. We help businesses grow, communities thrive and people prosper. We live a culture defined by The Gallagher Way, our set of shared values and guiding tenets. A culture driven by our people, over 30,000 strong, serving our clients with customized solutions that will protect them and fuel their futures. Ashton Tiffany is now Risk Program Administrators, a Gallagher company, and has been making risk management fun (seriously) since 1995. Our specialty areas include insurance pool administration, self-insurance services, and outsourced risk management programs. We are currently seeking a Client Service Representative to join our team. Position Summary: The Customer Service Representative serves as a liaison between customers and the sales and service staff, providing exemplary support and assistance. Essential Duties:

• Provides customer service to variety of customers over the telephone.
• Responsible for the servicing of existing clients-identifying and assessing customer needs to achieve satisfaction
• Receives and responds to customer service inquiries both written and verbal.
• Follows-up on customer issues, researches problems and processes documents necessary to ensure a successful resolution
• Handles calls and correspondence that are predominantly routine but may require some deviation from standard procedures
• Responsible for the servicing of existing clients-identifying and assessing customer needs to achieve satisfaction
• Provides accurate, valid and complete information by using the right methods/tools

• Providing office and project support to team
• Handling phone and email inquiries
• Meeting and event planning and execution
• Providing world-class customer service
• Processing invoices and general documents
• Processing internal and external mail
• Completing other tasks and duties as assigned

• High school diploma
• Minimum of 1 year of customer service experience
• Strong typing and basic computer skills

• Working knowledge of MS systems, i.e., MS Excel, MS PowerPoint, Outlook and MS Word

• Good verbal communication skills
• Maintains a high level of professionalism with clients and establishes a positive rapport with every caller

• Interested candidates must submit an application and resume/CV online to be considered
• Are you 18 years of age or older or can you demonstrate legal capacity to enter a contract?
• Must be willing to submit to a background investigation; any offer of employment is conditioned upon the successful completion of a background investigation
• Must have unrestricted work authorization to work in the United States. For U.S. employment opportunities, Gallagher hires U.S. citizens, permanent residents, asylees, refugees, and temporary residents. Temporary residence does not include those with non-immigrant work authorization (F, J, H or L visas), such as students in practical training status. Exceptions to these requirements will be determined based on shortage of qualified candidates with a particular skill. Gallagher will require proof of work authorization
• Must be willing to execute Gallagher's Employee Agreement or Confidentiality and Non-Disclosure Agreement, which require, among other things, post-employment obligations relating to non-solicitation, confidentiality and non-disclosure