-
ID
#20185193 -
Job type
Permanent -
Salary
$47,000 - $55,000 -
Source
WebHelp -
Date
2021-09-01 -
Deadline
2021-10-31
Administrative Support Specialist
Arizona, Phoenix, 85001 Phoenix USAPermanent
Vacancy expired!
- Assist PSM team with account plan development
- Ensure good SFDC data hygiene, movement of pipeline, and provide Regular SFDC updates in team meetings on a weekly cadence
- Partner with legal to mitigate roadblocks and ensure that contracts progress forward through the review process
- Track customer activity in an organized and timely manner to ensure no balls are dropped for systematic, multi-touch account management approach
- Act as a liaison and facilitate internal Google teams to support the customer in any technical or administrative needs including but not limited to project ownership, legal term changes, and billing issues/changes
- Identify potential for upsell or growth by thoroughly understanding new and existing opportunities and new campaigns. While also understanding potential needs of different Google products that could better assist customers and route appropriately
- Ability to work as a technical resource for customers to navigate through the GMP Console and understand how they are currently and wish to use the product in order to best fit business needs
- Build trust with customers through closing process by professionally representing Google
- Train new partner resources on how to navigate GMP and Partner Advantage tools
- Field escalations from partners and PSMs
- Provide feedback from partners and customers back to Google on either process, product, or training changes
- Assisting PSMs in any event/event planning for partners in communication and driving attendance
- Account management mindset in order to manage PSMs book of business
- Able to balance high volumes of accounts from a SFDC hygiene and account management perspective
- Salesforce and Google Sheets experience
- Organized and efficient, with an eye for improving business processes
- Self-motivated and self-starter, will eagerly reach out to many customers daily along with discipline to reach back out.
- Can operate in a fast-paced and ever-changing environment
- Proficient knowledge of Google Maps, value prop and APIs
- Proficient knowledge of technical architecture to guide customer conversations
- Tenured experience with Google systems (SFDC, PST, Vanilla, Simba)
- Sales background
Vacancy expired!
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