-
ID
#15786618 -
Job type
Permanent -
Salary
$15 - 20 per hour -
Source
Phoenix Staff, Inc. -
Date
2021-06-23 -
Deadline
2021-08-22
Service Desk Analyst
Arizona, Phoenix, 85044 Phoenix USAPermanent
Vacancy expired!
- This position is responsible for troubleshooting technical user issues via telephone and e-mail, recommending solutions to technical issues, providing on-the-spot user training for suppliers via telephone, remote PC connection and e-mail, documenting user issues and resolutions in an issue tracking system, and escalating issues when appropriate.
- Provides eProcurement system technical support via telephone and e-mail, such as responding to user questions, diagnosing technical problems on the system side and documenting user contacts in an issue tracking system.
- Provides one-on-one eProcurement system spot training to customers via telephone or remote PC connection.
- Documents approximately 20 user contacts in the issue tracking system per day.
- Ideal candidate would have existing technical support experience.
- At least 1-2 years of experience in call center environments.
- Customer service call etiquette and email writing skills.
- Previous remote work experience is a plus.
Vacancy expired!
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