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  • ID
    #11448594
  • Job type
    Contract
  • Salary
    $70 - $80
  • Source
    Central Business Solutions
  • Date
    2021-03-25
  • Deadline
    2021-05-24

Vacancy expired!

Multiple Position, Need Candidates on our w2, So no Third party resumes

Position 1:

Job Description:As part of our L2 support group, you will join an expert support team dedicated to top prioritycustomers (hyperscalers and OEMs). This team is part of our Hyperscalers lab in Phoenix, Arizona andworks closely with our local engineering group designing these solutions. The main tasks include:Troubleshoot and Investigate complex incidents with remote take over and responsibilityfor service level compliance as well as technical escalations. This troubleshooting can involve:- Hardware aspects (motherboard, Client CPU, Client Node Controllers or Interconnect,peripherals such as disk arrays or PCIe adapters, storage, etc.)- Firmware aspects (BIOS, BMC, FPGA, Redfish, IPMI, SYSLOG, SNMP, etc.)- Software aspects (OS drivers, Kernel, etc.)Participate to the level2/level3 standby on-duty support group for 24/7 servicecontractsCoordinate, coach and train support and field engineersInterface with both L1 support teams and engineeringDocument known errors, standard solutions and workarounds in a knowledge database.Communicate the root cause analysis as well as provide information to the L1 support teamsHelp designing, testing and/or developing debug and audit toolsCreate, maintain and further develop training documentation, e-learning and webinarsParticipate in the support process improvementEducation:Bachelors or Masters in Computer Science or ElectricalEngineering recommended (or equivalent experience)Work Experience:Extensive troubleshooting experience in the ITenvironmentSkills:- Very good analytical skills and methodology- Good knowledge of: Server architectures (Client architecture,motherboards functionalities, etc.) PCIe based adapters (HBA, NVMe, networkadapters, RAID cards, etc.) Administration of some OS's: Linux, VMware ESXi,Windows Server Firmware functionalities (BIOS, BMC, adaptersfirmware, etc.) OS level drivers Networking concepts- Familiarity with data center infrastructure- Very good communication skills in English, optionally inadditional languages (French, Spanish)- Optional: Linux scripting capabilities

Position 2:

Job Description:As part of our presales group, you will be the lead architect and the technical reference for allserver technologies related to high-end servers, hyperscaler and cloud needs, Big Data andedge solutions.The main tasks include:Be the technical entry point for our top priority high-end platforms customers: typicallyhyperscalers, cloud providers and OEMs using Client server technologies and solutionsCollect and study all requirements and needs expressed by these different customersengineering groups, then translate them to technical specifications. These will be typicallyhardware, firmware or software features study or development requests that might bedesigned by the Client R&DProvide technical and technological assistance to all presales and sales teams during thedifferent RFI/RFP or opportunity qualification activities. This can include customers visitsHelp imagining, documenting and present the Client server technologies roadmaps in internaland external meetings, typically to key customersBe able to propose innovative and creative solutions in the above-mentioned areas. Thiscould lead to document and present the Business Unit's requirements to the differentengineering teams within Client, typically the server design architecture team and projectmanagersDesign solutions based on the Client above mentioned portfolio and any appropriate hardware,software or solution, including from external sources (storage and network for example)Be able to influence at the technological level customers before issuing their RFP's in orderadvantage the Client solutions or roadmap (example: influence on customers decision metrics)Have an in depth understanding of the above-mentioned Client solutions (at the hardware,firmware, software and business levels)Have a vast culture on the competitive landscape and trends driving the above-mentionedareas. Be able to evaluate the strengths and weaknesses of competition at the technologicallevel. Be able to positively argue against the competition and position the Client portfolioBe able to make presales presentations, from trivial to in-depth technical onesEducation:- Masters in Computer Science or Electrical Engineering(or equivalent experience)- Optional: degree or experience in Marketing andpresalesWork Experience:- Computer systems architectural solutions designbackground (example: Client, AMD, IBM or ARMplatforms solutions design)- Technical Marketing or presales experienceskills- Very good presentation and technical documentation Skills- Good knowledge of: Server architectures (Client architecture,microprocessors, motherboards functionalities andcomposition, etc.) PCIe based adapters (HBA, NVMe, networkadapters, RAID cards, etc.) Server Firmware features (security, manageability,server administration concepts like Redfish, IPMI, SNMPand SYSLOG) Server storage, NVDIMM and high performancenetworking solutions- Cloud and virtualization technologies and solutionsdesign- Very good communication skills in English, optionallyin additional languages (French, etc.)

Position 3:

Job Description:

As part of our L2 support group, you will join an expert support team dedicated to top prioritycustomers (hyperscalers and OEMs). This team is part of our Hyperscalers lab in Phoenix, Arizona andworks closely with our local engineering group designing these solutions. The main tasks include:Troubleshoot and Investigate complex incidents with remote take over and responsibilityfor service level compliance as well as technical escalations. This troubleshooting can involve:- Hardware aspects (motherboard, Client CPU, Client Node Controllers or Interconnect,peripherals such as disk arrays or PCIe adapters, storage, etc.)- Firmware aspects (BIOS, BMC, FPGA, Redfish, IPMI, SYSLOG, SNMP, etc.)- The main focus will be on Software aspects, primarily OS drivers and LinuxKernelParticipate to the level2/level3 standby on-duty support group for 24/7 servicecontractsCoordinate, coach and train support and field engineersInterface with both L1 support teams and engineeringDocument known errors, standard solutions and workarounds in a knowledge database.Communicate the root cause analysis as well as provide information to the L1 support teamsHelp designing, testing and/or developing debug and audit toolsCreate, maintain and further develop training documentation, e-learning and webinarsParticipate in the support process improvementEducation:Bachelors or Masters in Computer Science or ElectricalEngineering recommended (or equivalent experience)Work Experience:Extensive troubleshooting experience in the ITenvironmentSkills:- Very good analytical skills and methodology- Good knowledge of: OS level drivers and Linux Kernel Server architectures (Client architecture,motherboards functionalities, etc.) PCIe based adapters (HBA, NVMe, networkadapters, RAID cards, etc.) Administration of some OS's: Linux, VMware ESXi,Windows Server Firmware functionalities (BIOS, BMC, adaptersfirmware, etc.) Networking concepts- Familiarity with data center infrastructure- Very good communication skills in English, optionally inadditional languages (French, Spanish)- Optional: Linux scripting capabilities

Position 4:

Job Description:As part of our organization, you will join the server validation and OS certification team locatedin Phoenix, Arizona and works closely with our local engineering group designing these solutions.You will have the privilege to use and test advanced and future technologies such as:- Future Client microprocessors- Future storage and DRAM memory technologies (Client Optane, etc.)- Future Operating systemsThe main tasks include:- Install, configure and run different oparating systems certification software. Alloperating systems used on the above platforms come with a certification program (alsoknown as logo test) which will run thousands of tests to assess if the operating system andits functionalities fully support the platform (Suse, Redhat, Windows WHQL, Vmware ESXi,etc.)- Assess and troubleshoot the tests which may fail during OS certification with thedesign team (firmware or hardware team)- Monitoring and analyzing the tests results- Reading and understanding the server design specification and requirements- Writing validation and test reports- Developing testing tools to automate the test plan execution (if possible)Education:Bachelors or Masters in Computer Science or ElectricalEngineering recommended (or equivalent experience)Work Experience:Extensive troubleshooting experience in the ITenvironmentSkills:- Very good analytical skills and methodology- Good knowledge of: Server architectures (Client architecture,motherboards functionalities, etc.) PCIe based adapters (HBA, NVMe, networkadapters, RAID cards, etc.) Administration of some OS's: Linux, VMware ESXi,Windows Server Firmware functionalities (BIOS, BMC, adaptersfirmware, etc.) OS level drivers Networking concepts- Familiarity with data center infrastructure- Very good communication skills in English, optionallyin additional languages (French, Spanish)- Optional: Linux scripting capabilities

Position: 5

Job Description:As part of our organization, you will join the server validation and OS certification team locatedin Phoenix, Arizona and works closely with our local engineering group designing these solutions.You will have the privilege to use and test advanced and future technologies such as:- Future Client microprocessors- Future storage and DRAM memory technologies (Client Optane, etc.)- Future Operating systemsThe main tasks include:- Reading and understanding the server design specification and requirements- Writing test plans for several hardware, firmware of software components- Executing and supervising the execution of all test plans for the managed team- Developing testing tools and automate the test plan execution in the existing framework- Writing test plan execution reports and dashboards- Install, configure and manage the validation systems fleet- Assess and troubleshoot the issues which will be found with the design team (hardware,firmware or software team)- Write problem reportsEducation:Bachelors or Masters in Computer Science or ElectricalEngineering recommended (or equivalent experience)Work Experience:Extensive troubleshooting experience in the ITenvironmentSkills:- Very good analytical skills and methodology- Good knowledge of: Server architectures (Client architecture,motherboards functionalities, etc.) PCIe based adapters (HBA, NVMe, networkadapters, RAID cards, etc.) Administration of some OS's: Linux, VMware ESXi,Windows Server Firmware functionalities (BIOS, BMC, adaptersfirmware, etc.) OS level drivers Networking concepts- Familiarity with data center infrastructure- Very good communication skills in English, optionallyin additional languages (French)

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