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  • ID
    #5321740
  • Salary
    TBD
  • Source
    Aerotek
  • Date
    2020-10-30
  • Deadline
    2020-12-28

Vacancy expired!

Escalation Case SpecialistsJob ResponsibilitiesProvide daily support for non and escalated customer inquiries,

Gathering information to open cases, initiate the investigative process, and provide information regarding system processing options

Handled 25-35 inbound calls daily. Outbound calls are follow-up calls

Calls are with customers who are unhappy due to: error in order, order damage, wrong product, etc

Provide required documentation related to each particular order to meet shipping schedules

Effectively utilize conflict/escalation management approach to resolve customer issues

Must have patience with upset customers; provide "white glove service"

Retain the customer to have returning business

QualificationsSales experience preferred but not required

Ability to Navigate CRM Software such as Five9

Experience adhering to metrics

Strong relationship building skills and deescalating skills

Pay: $16/hr with bonus potentialLocation : Remote after training until 20201; will need to return to office on Baseline and Country Club Rd (Mesa, AZ)Start Date : 11/9 and 11/16Training: 6-8 weeks M-F 6-2:30pm onsite. Transition to working remotely after.Schedule: Must be available M-F 6-3:30pm with rotating Saturdays (8 hour shifts, 5 days a week)About Aerotek:Your success starts with the right career opportunity. Aerotek uses a people-focused approach to connect job seekers to incredible opportunities with leading organizations. Established in 1983, we've grown to become a consistent Best of Staffing winner for talent satisfaction because of our dedication to exceptional service. Serving over 300,000 contract workers every year, we specialize in placing workers with engineering, scientific, professional and industrial skill sets. Aerotek is proud to offer competitive benefits, including contributory medical, dental and vision insurance, weekly pay, discounts on consumer goods and services and more.Location: Mesa, ArizonaPosting ID: 7356557Pay Rate: Up to US$16 per hourThe company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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