-
ID
#5321740 -
Salary
TBD -
Source
Aerotek -
Date
2020-10-30 -
Deadline
2020-12-28
Escalation Specialist, Remote After Training
Arizona, Mesa, 85201 Mesa USAVacancy expired!
Escalation Case SpecialistsJob ResponsibilitiesProvide daily support for non and escalated customer inquiries,
Gathering information to open cases, initiate the investigative process, and provide information regarding system processing options
Handled 25-35 inbound calls daily. Outbound calls are follow-up calls
Calls are with customers who are unhappy due to: error in order, order damage, wrong product, etc
Provide required documentation related to each particular order to meet shipping schedules
Effectively utilize conflict/escalation management approach to resolve customer issues
Must have patience with upset customers; provide "white glove service"
Retain the customer to have returning business
QualificationsSales experience preferred but not required
Ability to Navigate CRM Software such as Five9
Experience adhering to metrics
Strong relationship building skills and deescalating skills
Pay: $16/hr with bonus potentialLocation : Remote after training until 20201; will need to return to office on Baseline and Country Club Rd (Mesa, AZ)Start Date : 11/9 and 11/16Training: 6-8 weeks M-F 6-2:30pm onsite. Transition to working remotely after.Schedule: Must be available M-F 6-3:30pm with rotating Saturdays (8 hour shifts, 5 days a week)About Aerotek:Your success starts with the right career opportunity. Aerotek uses a people-focused approach to connect job seekers to incredible opportunities with leading organizations. Established in 1983, we've grown to become a consistent Best of Staffing winner for talent satisfaction because of our dedication to exceptional service. Serving over 300,000 contract workers every year, we specialize in placing workers with engineering, scientific, professional and industrial skill sets. Aerotek is proud to offer competitive benefits, including contributory medical, dental and vision insurance, weekly pay, discounts on consumer goods and services and more.Location: Mesa, ArizonaPosting ID: 7356557Pay Rate: Up to US$16 per hourThe company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Vacancy expired!