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  2. Arizona
  3. Gilbert
  4. Systems/networking
  5. IS Support Technician / Helpdesk
  • ID
    #15786471
  • Job type
    Permanent
  • Salary
    TBD
  • Source
    Covenant Surgical Partners
  • Date
    2021-06-21
  • Deadline
    2021-08-20

IS Support Technician / Helpdesk

 Arizona, Gilbert, 85295 Gilbert USA
 
Permanent

Vacancy expired!

Covenant Physician Partners is hiring an IS Support Technician at Arizona Advanced Endoscopy located in Gilbert, Arizona.

SHIFT : Mon - Fri 8:30-5:30 AZ time

Travel Requirements : 20-30% travel to other facilities in the Phoenix area along with possible travel to California area and once a year to Nashville.

SUMMARY: Works directly with end users to resolve technical problems in a systematic manner. Focuses on first level customer service and support. Must have good written and verbal communication skills and be extremely customer service oriented. Enjoys learning new things and solving problems in a fast paced healthcare environment.

ESSENTIAL DUTIES AND RESPONSIBILITIES:
  • Answer Support Desk calls.
  • Diagnose hardware, software and network problems remotely.
  • Install, configure and support PC workstations, thin client workstations, printers, scanners and multi-function devices.
  • Educate users related to hardware, software, systems and processes.
  • Track, prioritize and document requests using a Support Desk ticket system.
  • Perform on site hardware, software and infrastructure assessments and support. (approximately 20% travel at times).

QUALIFICATIONS:
  • High School diploma or equivalent required plus 2+ years of experience in the field or a related area

    OR
  • Associates degree in computer networking preferred
  • Must have knowledge of and ability to support Microsoft Office Suite as well as have knowledge of basic networking concepts and Citrix Systems.
  • Must be able to interact and communicate with individuals at all levels of the organization.
  • Demonstrated ability to handle multiple tasks with little or no supervision.
  • Must be able to work in a fast-paced environment with demonstrated ability to juggle multiple competing tasks and demands.
  • A professional appearance and telephone manner is essential.
  • Must have reliable, on-demand transportation to support various Arizona Centers for Digestive Health locations.

ABOUT US: Covenant Physician Partners is a growing physician services company, offering you the chance to be part of a mission-driven organization that's advancing the field of healthcare. With Covenant, you are part of something bigger. Company culture and associate engagement inspire our work. Our HEART values - Humility, Empathy, Accountability, Respect and Teamwork - encompass who and how we are as a company, reflecting our dedication to those we serve. Together, we're improving health. We recognize that the commitment from the talented group of professionals at our Nashville Service Center gives our physicians and providers the opportunity to focus on providing high-quality patient care. Our associates are truly the HEARTbeat of all that we do. Covenant is the employer of choice for individuals who wish to pursue their passion of making healthcare better.

We offer competitive benefits to all full-time associates, including:
  • Health Benefits (Medical, Dental, Vision, Hospital Indemnity, Associate Assistance Program)
  • Health Savings Account/Flexible Spending Account
  • Life Insurance
  • Long/Short-Term Disability
  • Associate Discounts (Costco, Sam's, BJ's, Amazon Prime)
  • 401(k) Retirement Plan + Company Match
  • Professional Development Opportunities (Tuition Reimbursement, RN.com)
  • Paid Vacation & Holidays

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