Fraud Claims Operations Manager 1

Job ID: 5550887Important Note: During the application process, ensure your contact information (email and phone number) is up to date and upload your current resume when submitting your application for consideration. To participate in some selection activities you will need to respond to an invitation. The invitation can be sent by both email and text message. In order to receive text message invitations, your profile must include a mobile phone number designated as “Personal Cell” or “Cellular” in the contact information of your application.At Wells Fargo, we want to satisfy our customers’ financial needs and help them succeed financially. We’re looking for talented people who will put our customers at the center of everything we do. Join our diverse and inclusive team where you’ll feel valued and inspired to contribute your unique skills and experience.Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.Responsible for supervising a team of approximately 15 specialists working fraud and non-fraud claims (debit card, ATM, ACH, check, eProducts) in an inbound call center environment. Work is typically accomplished through analysts/specialists; although some higher-risk, more complex cases may require hands-on involvement. Resolves escalated issues; communicates with customers, vendors,other departments and fraud and claims management. Responsible for work distribution management, ongoing production and workflow improvement efforts. Works with fraud and claims management to implement department policies/procedures to maximize individual and team results while providing an exceptional customer experience. Ensure compliance with internal policies, risk controls and government regulations including, but not limited to FCRA, UDAAP, Regulations E, CC, D, and Z. May participate in department projects. Assists in establishing performance standards, evaluates performance, and trains/coaches staff. May develop/assist in developing training materials. May manage a budget.Schedule: This will be a closing shift and includes working Sundays (with a weekday off). Closing schedule starts between 12:45-1:15pm and works until 9:15pm or later, as business needs dictate.As a Team Member Manager, you are expected to achieve success by leading yourself, your team, and the business. Specifically you will:

Lead your team with integrity and create an environment where your team members feel included, valued, and supported to do work that energizes them.

Accomplish management responsibilities which include sourcing and hiring talented team members, providing ongoing coaching and feedback, recognizing and developing team members, identifying and managing risks, and completing daily management tasks.

Required Qualifications:

2+ years of experience in one or a combination of the following: financial services, fraud, investigations, or criminal justice; or AA/AS degree or higher and 1+ year of the experience listed above

6+ months of leadership experience including coaching, training, and mentoring

Desired Qualifications:

Ability to interact with integrity and a high level of professionalism with all levels of team members and management

Good analytical skills with high attention to detail and accuracy

Experience leading a fast paced, demanding, and deadline driven production environment

Good verbal, written, and interpersonal communication skills

Adaptable and flexible coaching style which takes into account the needs and learning styles of a diverse team

Ability to exercise independent judgment and creative problem solving techniques

Experience coordinating multiple tasks within aggressive time frames

Ability to organize and delegate work to others

Advanced Microsoft Office (Word, Excel, and Outlook) skills

Experience with Regulation E

Knowledge and understanding of regulatory compliance requirements surrounding Regulation CC or DD

Knowledge and understanding of Hogan

Knowledge and understanding of ATM, ACH, or check fraud/debit card claim processing

Ability to work additional hours as needed

Job Expectations:

Ability to work additional hours as needed

How to Express Interest in This Job: Wells Fargo invites you to apply for this job at https://employment.wellsfargo.com/psc/PSEA/APPLICANTNW/HRMS/c/HRSHRAMFL.HRSCGSEARCHFL.GBL?Page=HRSAPPJBPSTFL&FOCUS=Applicant&SiteId=1&JobOpeningId=5550887&PostingSeq=1.All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.Relevant military experience is considered for veterans and transitioning service men and women.Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.Relevant military experience is considered for veterans and transitioning service men and women.Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.