SalaryUSD $24 - $24 per hour 24 - 24 per hour
Claims Analyst Summary: Signature Consultants is seeking a Claims Analyst for an opportunity with a client in Chandler, AZ. Responsibilities:
- Investigate and decision daily incoming claims using multiple systems and tools; resolve differences; answer service requests and inquiries received from various channels.
- May have to debit or credit customer's accounts as appropriate, process charge backs or update customer regarding pending claims.
- Researches and resolves other general customer account inquiries as appropriate.
- Typically performs back office functions such as, service support, claims resolution, ticket ordering and judgment claims.
- Ensures that all cases are resolved in compliance with industry regulations and bank procedures, integrity levels of the department's case management system and financial controls.
- A minimum of 1 year of experience in a Claims environment
- In-depth experience and knowledge of the chargeback process
- Excellent customer service skills with the ability to diffuse difficult customer challenges and possess excellent problem solving skills
- Knowledge of PC functions in a Windows based environment
- Proficient in Excel and Word
- Fraud or Billing Dispute Claim processing experience