Director Software Engineering - Enterprise Operations

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job CategoryProducts and TechnologyJob DetailsThe Salesforce Business Technology (BT) Applications team is looking for a Director of Enterprise Operations with extensive background in leading delivery for global enterprise application teams. This is a leadership role reporting to the Sr Director, IT and is responsible for delivering capabilities for internal and external Salesforce customers with a focus on trust, growth, innovation, and equality.This role will lead a global team of managers, engineers with focus on Merger & Acquisition and Quote2Cash domain. This role has operations and engineering responsibilities. The ideal candidate will have demonstrated success in building and leading technical teams, and in defining, implementing, and influencing engineering strategy and excellence. Broad business understanding with experience in Quote to Cash domain (e.g. CPQ, Contracts, Entitlement, provisioning, Orders, Payments, integrations to ERP system) is preferred. Responsibilities: Hire, develop, and cultivate amazing people and teams.

Vigilantly focus on customer success.

Provide oversight and leadership for the delivery of projects involving a variety of technologies and ensure solutions align with business strategy and long-term objectives.

Collaborate with vendors and industry consultants to continuously learn and identify opportunities to advance our strategy and operating model for supporting our business partners.

Building strategic initiatives with ownership/co-ownership by Partnering and negotiating with various levels of stakeholders in business, IT, service providers/vendors and salesforce.com management

Accountability for team integrity, product excellence, decision making, delivery estimates, career development, communications, and project outcomes.

Partner with R&D and Biz Tech development teams to drive the automation of manual/repetitive administrative tasks to improve team efficiency and effectiveness.

Partner with Enterprise Security to define & enforce policies to meet the current and emerging enterprise org security requirements.

Maintain and demonstrate 100% compliance with all security policies and Sarbanes-Oxley user and change management controls

Ability to partner with Product teams and help enabling features for biz stakeholders aligning to best practices (Training, Dependenciesetc)

Implements and maintains enterprise-wide system tools and ensures scalability.

Collaborate with business and technology partners around the world to execute on strategic projects to enable Salesforce’s aggressive growth trajectory

Own documentation of new business processes, creation of new technical support documentation, and identification of technology and process gaps

Required Skills/Experience Bachelors /Masters Degree in Computer Science, Engineering, MIS, STEM, IT or related discipline

10+ years of professional experience in solution delivery and architecture including but not limited to:

Managing global system engineering and operations teams

Managing projects with vendor partners and contingent workforce engagement

Managing complex internal and external customer facing applications

Proficiency in spectrum of delivery methods (Agile > Kanban > hybrid > waterfall)

Experience in Quote to Cash domain (e.g. CPQ, Contracts, Entitlement, provisioning, Orders, Payments, integrations to ERP system, mulesoft) is preferred

Leading innovation

Salesforce technology and Salesforce Platform expertise preferred

Salesforce technology and Salesforce Platform expertise preferred

Superior knowledge of incident, problem, SOX, change management processes and tools

Exceptional interpersonal and communication skills

Strong situational analysis, negotiation and decision-making abilities.

Ability to oversee multiple complex project deliveries in parallel

Comfortable operating in fast-paced, dynamic environment

Exemplifies Salesforce Aloha spirit demonstrating key traits such as trust, integrity, character, and compassion

Strong background in organizational development and change management

Demonstrated technical aptitude and experience supporting cloud, web and infrastructure solutions

Deep experience in vendor management negotiations, with 3rd party SaaS and on-premise providers

High-energy professional who thrives working in a fast-paced environment

Strong team player with a customer-first focus and attitude

Fluent in the appropriate tools and techniques for analyzing, reporting, forecasting and developing ‘what if’ scenarios of business operations.

Travel less than 20%.

This role is Office-Flex (1-3 days/wk in office) or Fully Remote For Colorado-based roles: Minimum annual salary of $158,000. You may also be offered a bonus, restricted stock units, and benefits. More details about our company benefits can be found at the following link: https://www.getsalesforcebenefits.com/ Equality is a core value at Salesforce. We strive to build a workplace that reflects society and where everyone feels seen, valued, heard, and empowered to create the best work of their careers. Learn more about our commitment to Equality at https://www.salesforce.com/company/equality/ . AccommodationsIf you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form (https://careers.mail.salesforce.com/accommodations-request-form) .Posting StatementAt Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at Salesforce and explore our benefits.Salesforce.com and Salesforce.org are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce.com and Salesforce.org do not accept unsolicited headhunter and agency resumes. Salesforce.com and Salesforce.org will not pay any third-party agency or company that does not have a signed agreement with Salesforce.com (http://salesfore.com/) or Salesforce.org .Salesforce welcomes all.As a federal contractor, Salesforce is required to verify that all US-based employees are fully vaccinated against COVID-19. If you receive an offer and are unable to get vaccinated for religious or medical reasons, you may request a reasonable accommodation.Founded in 1999, Salesforce is the global leader in Customer Relationship Management (CRM). Companies of every size and industry are using Salesforce to transform their businesses, across sales, service, marketing, commerce, and more by connecting with customers in a whole new way. We harness technologies that can revolutionize companies, careers, and, hopefully, our world. Salesforce is built on a set of four core values: Trust, Customer Success, Innovation, and Equality. By making technology more accessible, we're helping create a future with greater opportunity and equality for all. This has taken our company to great heights, including being ranked by Fortune as one of the “Most Admired Companies in the World” and one of the “100 Best Companies to Work For” eleven years in a row, and named “Innovator of the Decade” and one of the “World’s Most Innovative Companies” eight years in a row by Forbes.There are those who choose to work with the best and brightest. And then, there are those who want to do more than just a job. They are the ones improving lives, not only their careers. Having an impact now instead of later. Doing something that’s so much bigger than themselves, an industry, and their company. We believe everyone can be a Trailblazer. Join Salesforce and discover a future of new opportunities.