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  • ID
    #4529301
  • Salary
    TBD
  • Source
    Alaska
  • Date
    2020-08-06
  • Deadline
    2020-10-05

Vacancy expired!

Incorporated in 1985, Fountainhead Development, Inc., (FDI), specializes in property management and is the largest privately owned hotelier in Alaska. FDI owns and operates Sophie Station Suites, Wedgewood Resort and the Bear Lodge. Each of these properties offers guest accommodations, fine dining establishments and a variety of guest services. Our commercial properties include holdings in excess of 540,000 square feet of rental space, which we manage, lease and maintain. This diversified corporation is also involved in the construction industry with a year round operation developing commercial properties.

Fountainhead Development, Inc. owns and operates the Fountainhead Antique Auto Museum, a collection that features over 84 American made antique automobiles and showcases the interesting heritage of the automobile during Alaska's post-Gold Rush era. Several autos are the only models of their marques known to remain.

In addition, FDI has a Wildlife Sanctuary at Wedgewood, which is a peaceful, 75-acre reserve that is home to an impressive variety of interior Alaska's wildlife. The sanctuary, a model wetlands restoration project, offers nature trails and observation decks.

Our goal at Fountainhead Development, Inc. is to ensure that guests and staff alike enjoy a positive and professional environment with teamwork as the foundation. If you aspire to quality and excellence in service, we look forward to the opportunity to review your application.

DESCRIPTION

Position Summary: Accommodate hotel guests by providing exceptional guest service and information upon arrival, during occupancy, and upon departure from the hotel.

Duties:

Greet and welcome guests

Assign guest rooms and issue room keys

Check guests in and out of rooms

Update and maintain accuracy of data in hotel operating system

Manage cash drawer and handle cash, checks and credit card payments

Make and confirm reservations via telephone and in person

Answer inquiries pertaining to hotel services, registration of guests, shopping, dining, activities, etc.

Arrange transportation

Answer and route incoming calls on phone system

Collect and distribute messages for guests

Communicate with other hotel departments and shifts as need to meet guest’s needs and maintain smooth operation of hotel functions

Balance revenue at the end of the shift

Secure guest’s valuables in the hotel safe

All other duties as assigned

POSITION REQUIREMENTS

Education, Knowledge and Skills:

6 months previous customer service experience required (hotel/hospitality specific preferred)

Previous computer experience preferred

Previous cash handling experience, to include balancing cash drawer preferred

Knowledge of principles and processes for providing customer service, to include assessing needs, meeting quality standards, and evaluating customer satisfaction

Knowledge of administrative and clerical procedures and systems such as data entry, managing documents and records, and other office procedures and technology

Strong conversational English language skills; ability to speak clearly and understand what is being said by others

Strong written and oral communication skills, to include effectively conveying information to others, and giving full attention to what other people are saying and taking the time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times

Able to perform physical activities that require considerable use of arms, legs, and moving the whole body, to include, but not limited to, sitting, walking, bending, squatting, stooping, twisting, kneeling, reaching, pushing, pulling, lifting, carrying, standing for long periods of time, and climbing and descending stairs; to operate office equipment requiring repetitive hand movement and fine coordination including use of computer keyboard; to verbally communicate to exchange information; to see and hear within a reasonable range for an office/hotel environment with or without correction.

Work Values:

Service Orientation – actively looking for ways to help people

Concern for Others – being sensitive to others’ needs and feelings, and being understanding and helpful

Tolerance – accepting criticism, and dealing calmly and effectively with high stress situations

Dependability – being reliable, responsible, and dependable, and fulfilling obligations

Cooperation – being pleasant with others and displaying a good-natured, cooperative attitude

Attention to Detail – being careful about detail and thorough in completing tasks

Integrity – being honest and ethical

Confidentiality – maintaining strict privacy of information, documents, etc.

HOURS B Shift = 2:00 pm to 10:30 pm

Apply online at https://www.appone.com/MainInfoReq.asp?RID=3125392

Vacancy expired!

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