Customer Manager Team

TEAMWORK We are looking for someone who enjoys teamwork, organization, and who genuinely enjoys learning constantly. We are a local, community-supported business operating for 25 years.

FAIRBANKS PROUD We love Fairbanks and we are proud of what we do.

WORKPLACE ATMOSPHERE We are a team of individuals committed to integrity, excellence and kindness. We maintain a lighthearted, enthusiastic, playful and professional atmosphere. We are a No-Drama workplace.

WHAT WE DO The customer management team position entails initiating and maintaining customer relationships by guiding drivers through the full scope of the automotive repair process.

EDUCATE Our customer managers work with clients to educate, prioritize, and assess the best course of action for them individually. This is not a sales position. This is a "service advising" position.

WHAT "SERVICE ADVISING" MEANS We advise and advocate for drivers in the repair process by providing them with the most excellent and highly technical information available through clear, kind, accurate and timely communication.

TECHNICIAN PARTNERSHIPS Customer managers work directly with our exceptional Technician staff in order to understand complexities of the repair process. Customer managers work with technicians to learn and to educate themselves about repairs.

RESPONSIBILITIES

Enjoy teamwork and holding high standards of accountability

Appreciate participating in positive, productive, fulfilling work

Maintain and require norms of integrity and honesty

Educate, motivate, and uplift yourself and others

Equip customers with the best possible information for decision-making

Act with efficiency, alertness, perception, reason and understanding

SKILLS

Quick at acquiring computer and software platform habits

Desire to articulate complex ideas via text, email and voice

Accurate and efficient typing

Kind, friendly, welcoming demeanor under adverse circumstances

Enjoyment of multi-tasking

Appreciation of fast-paced environment

Physical and mental agility. Must not resist walking throughout the day in order to gather information and consult with team-members

WORK WEEK STRUCTURE

Ten hour work-week: Monday through Thursday, 8:00-6:00

Two weeks vacation

Leave without pay flexibility available according to team-needs and at management discretion

PAY AND BENEFITS STRUCTURE

Pay commensurate with experience

Group healthcare, HSA. No dental or vision.

Simple IRA Matching

Holiday Pay