Member Engagement Manager

The Anchorage Museum connects people, expands perspectives, and encourages global dialog about the North and its distinct environment. Exploring the intersection of art, history and science, the Anchorage Museum shares multiple perspectives and experiences that tell a greater story. We welcome diverse perspectives and recognize all are enriched when a diversity of voices, viewpoints, and skills are included and engaged in the work we do.

For a full job description and to apply, go to www.anchoragemuseum.org/about-us/employment.

The Anchorage Museum is seeking an outgoing detail-oriented individual for the position of Member Engagement Manager. The person leading this role will be responsible for managing all membership and member benefit functions of the Anchorage Museum. This includes serving as a key member of the development team, working to cultivate new members, retain members, and steward existing members. This position builds strong relationships through exceptional customer service to museum members and donors, including regular communications, delivery of benefits, and planning and implementing membership events.

The is a full-time, 40 hour/week, exempt position with a salary rate of $52,000/DOE.

Essential Functions:

Manage annual membership strategies including but not limited to: Renewal and acquisition mailings and emailing; distribution of member benefits; member tracking; oversight and accurate maintenance of member/donor database software

Develop, recommend, and implement strategies that will expand and encourage membership acquisitions, upgrading and member satisfaction

Ensure stewardship with members through planning and implementing membership events (back of house tours, member previews, etc)

Provide monthly statistical membership reports for Chief Development Officer, Membership Manager and AMA Board of Trustees

Analyze reports, identify trends and use information to inform strategy

Work with the Marketing and PR department to develop membership materials and messaging (member newsletter, e-blasts, membership brochure, solicitations)

Provide exceptional customer service to members, via excellent communications, up-to-date information, and problem solving

Grow membership revenue and diversify membership base through targeted

acquisition strategies and development of new member categories

Knowledge/Skills/Abilities:

Knowledge:

Demonstrated knowledge of effective interpersonal skills, listening, diplomacy and tact to build strong relationships with members, donors, and all levels of staff and the community

Skills:

Well-developed written and oral communication, negotiating and organizational skills

Demonstrated ability to compose, type and proofread written materials

Abilities:

Demonstrated ability to think critically and apply strategies to work goals

Ability to establish priorities and meet deadlines

Must be able to work in a fast-paced environment with demonstrated ability to juggle multiple competing tasks and demands

Ability to build constructive and effective relationships with members

Proven ability to handle difficult/stressful situations and simultaneous priorities with skill and diplomacy

Ability to use existing technology to achieve desired results

Ability to make accurate situational assessments with informal or incomplete information and find creative solutions

Proven ability to utilize appropriate software to manage and track multiple prospects and donors

Qualifications:

High School diploma or equivalent

Two years’ experience in non-profit membership, preferred

Two years’ experience with community relations and outreach, preferred

Self-motivated and directed as well as effective team member

High detail orientation, strong customer service and organizational skills

If you are interested in this exceptional opportunity, please log on to our website to review the complete job description. Interested parties may complete an employment application and submit it along with a resume and cover letter via email, or mail.

Please note we are unable to accept resumes in place of an employment application.

LOCATION:

Anchorage Museum

Attn: Human Resources

625 C Street, Anchorage, Alaska 99501

(907) 929-9200 tel

www.anchoragemuseum.org/about-us/employment

The AMA will not discriminate against any employee or applicant for employment because of race, color, religion, national origin, ancestry, age, sex or marital status or who is a 'qualified individual with a disability,' as that phrase is defined in the Americans with Disabilities Act. AMA will take affirmative action to ensure that applicants are employed and that employees are treated during employment without regard to their race, color, religion, national origin, ancestry, age, sex, marital status, physical or mental disability, or veteran status.