Senior Office Assistant

Alaska Pacific University (APU) is a private, independent university that emphasizes personal growth through student-centered, experiential education using Alaska, the Arctic and the Pacific Rim as laboratories for learning. Alaska Pacific University's location is steeped in an independent history and richly diverse cultures. We are a dynamic liberal arts university offering undergraduate, graduate and doctorate degree programs in a collaborative culture. Our university is characterized by action, independence, purposeful learning, and a connection with the natural world. APU is committed to empowering Alaska Native peoples through higher education attainment. APU currently is an Alaska-Native serving University and is aspiring to be a Tribal University within the next three to five years.

Alaska Pacific University offers a competitive benefits program that includes Federal Health/Rx Benefits, Dental, Vision, LTD Life and AD&D. Time off includes 16 paid days plus a generous PTO accrual. Tuition waivers for employees and dependents at APU or access to over 600 universities and colleges throughout the United States.

JOB SUMMARY: Under limited supervision, provides advanced clerical support for assigned division through office organization, records maintenance, reception, scheduling, and general support. Entry Level position

REPRESENTATIVE DUTIES

. Perform advanced administration and support work requiring detailed field-specific knowledge relevant to Office(s) assigned. Requests information from and provides information to students, campus visitors, and outside sources.

Open & Close the Student Enrollment Services (SES) Office

Maintain the clean, orderly, and welcoming appearance of the SES lobby

Respond to phone, email, and in-person inquiries by directing them to the appropriate office or personnel in a swift and efficient manner.

Receive, process, and respond to requests for campus tours and info sessions

Assist the Office of Admissions with event outreach, planning, preparation, and execution.

Assist in the processing of paperwork for the offices in SES.

Assist offices in entering and maintaining various databases and information systems

Verify student’s identity when picking up checks and other documents from the front desk.

Assist three SES offices (Admissions, Financial Aid, and Registrar) in the collection and distribution of relevant documents

Assist Student Financial Services as cashier for handling payments/transactions

Assist Office of Admissions with event outreach, planning, preparation, and execution

KNOWLEDGE and SKILLS

Knowledge of customer services concepts and practices

Knowledge of multi-line telephone systems operation.

Knowledge of privacy laws and regulations.

Knowledge of college admissions roles, procedures, and processes at four-year colleges/universities

Knowledge of Word processing, spreadsheets, databases, internet, and email

Knowledge of student information databases, preferably CAMS

Knowledge of sales, advertising, marketing, and customer services practices

Skill in operating office equipment.

Skill in oral and written communication.

Skill in maintaining and updating office and administrator schedules.

Skill in establishing and maintaining cooperative working relationships with others.

Skill in operating a personal computer utilizing a variety of software applications.

MINIMUM EDUCATION QUALIFICATION

One year of post-secondary (vocational-technical or college) education in office administration. Equivalent related training, education, or experience may be substituted for education.

MINIMUM EXPERIENCE QUALIFICATION

Non-supervisory – Three (3) years of skilled office support experience. Equivalent education, training, or similar experience may be substituted for relevant experience. May require experience specific to the department assigned.

Apply online at: https://www.alaskapacific.edu/careers/senior-office-assistant/