SalaryPay is usually $12-16 an hour; Pay will depend on experience, which will be discussed at time of interview
Fix Auto Alaska is seeking an experienced Customer Service Representative to join our hardworking team!
We are looking for an enthusiastic personality, with the ability to manage time and work efficiently. Preferred candidates will need to have strong communication skills on the phone, be able to screen and forward any incoming phone calls while providing basic information when needed. As a Customer Service Representative, you will be tasked with deploying our best practices to ensure a positive and proactive experience for our customers and partners.
Answer incoming telephone calls, determines purpose of callers, and forwards calls to appropriate personnel and departments.
Greet visitors/guests/members professionally, determining the nature and purpose of visit.
Direct and escort visitors/guests/members to appropriate destination or waiting rooms.
Collect, sort, distribute and prepare correspondence, mail, messages and courier deliveries.
Schedule appointments maintaining & updating calendars, reminding respective personnel of the appointments.
Receive payments, record receipts for services and handle and reconcile all petty cash daily
Assist with Admin and HR tasks as needed
Keep office clean and organized
Education: High School Diploma/G.E.D
Experience: 1-2 years of related experience. (Experience in an office, mechanic, or collision shop environment is preferred)
Excellent talent to interact with people in a positive and courteous manner
Strong written and verbal communication skills
Ability to prioritize tasks according to importance in a fast paced environment
Multi-tasking capability without compromising on quality
Must be proficient in handling office equipment including complex multiple lined telephones, printers, photocopy machines, thumb print machine, etc.
Dependable, punctual and able to work in flexible working hours
Basic knowledge of Microsoft Office Applications, specifically MS Word and Excel
Approachable, you’re happy to take direction and adjust where the focus is needed. Also, you can keep a cool head when things escalate and you can articulate information for a solution.
Pay will depend on experience, which will be discussed at time of interview
Job Type: Full-time
Pay: $12.00 - $16.00 per hour
We do provide PPE to our employees.
Customer Service Representative