Housing Eligibility Manager

Cook Inlet Housing Authority is a great place to work!

Our corporate family is a team of passionate, enthusiastic, dedicated and highly qualified people. Our work allows us to create innovative solutions to complex housing issues in our community. We create housing opportunities that empower our people and build our community.

We have a great benefits package which includes the Public Employee’s Retirement System (PERS), Supplemental Benefit System Annuity Plan (SBS), and employer paid Life/STD/LTD insurance, extremely affordable health coverage, generous PTO accruals, paid holidays, an educational reimbursement program, a great wellness program and 457 optional pre-tax deferrals.

If you are interested in the Housing Eligibility Manager position and you have the expertise, skills and energy to match our mission to provide independence through housing, we encourage you to apply.

General Functions

Under the direction of the Senior Manager, Housing Services, the Manager, Housing Eligibility is responsible for developing a high-performing team, ensuring compliance with housing programs, and overseeing operational efficiency. Focusing on fostering a collaborative and positive work environment, driving strategic initiatives, and building relationships with both internal and external clients. This role will be pivotal in ensuring the department’s goals are met while maintaining a strong focus on customer service and compliance.

1. Team Leadership & Development:

-Set performance expectations, conduct evaluations, provide feedback, and mentor team members.

-Identify opportunities for career growth and develop talent for future leadership roles.

-Oversee recruitment, hiring, promotions, disciplinary actions, and conflict resolution in collaboration with HR.

-Foster a positive team culture through open communication, collaboration, and recognition of achievements.

-Coordinate professional development and training to enhance team skills and performance.

2. Operational Efficiency & Strategic Planning:

-Develop and implement strategies to meet organizational goals and improve team performance.

-Identify inefficiencies, implement process improvements, and ensure optimal use of resources (time, budget, personnel).

-Track performance metrics, report progress to upper management, and ensure alignment with strategic objectives.

3. Compliance & Program Management:

-Ensure compliance with housing program requirements (e.g., LIHTC, NAHASDA, HOME, FHLB) and organizational

policies.

-Review resident files to verify eligibility and maintain updated program knowledge.

-Oversee key program implementations, monitor progress, and complete annual compliance reporting.

-Collaborate with the Operations team to meet programmatic goals, including timely leasing, recertifications, and

documentation.

4. Internal & External Relations:

-Develop client programs aligned with organizational goals and address client concerns to resolve issues before

grievances arise.

- Cultivate relationships with community organizations and agencies to promote partnerships and program opportunities.

- Ensure strong communication within the team and across departments to maintain positive working relationships and

organizational clarity.

5. Additional Responsibilities:

-Perform other duties as assigned to support organizational objectives.

Skills and Abilities

-Strong leadership and team-building skills, fostering a positive and collaborative work environment.

-Adaptability to changing priorities in a fast-paced environment.

-Excellent communication skills, able to convey information clearly to diverse stakeholders.

-Proven ability to assess and improve departmental operations for efficiency.

-Strong problem-solving and conflict resolution skills.

-Expertise in leading teams through change and ensuring smooth transitions.

-Ability to manage multiple projects within budget and deadlines.

-Experience in budget oversight, resource allocation, and strategic planning.

-Analytical skills for data-driven decision-making.

-Commitment to mentoring and professional development of team members.

-Strong interpersonal skills for cross-department collaboration and relationship-building.

-Customer service excellence, with the ability to resolve complaints effectively.

-Proficiency in administrative software and regulatory compliance.

Education and Experience

-Preferred certifications (or ability to obtain within 12 months of hire): Housing Credit Certified Professional, Certified

Professional of Occupancy, National Credit Professional, Registered Apartment Manager, Accredited Apartment

Manager (ARM).

-Demonstrated knowledge of housing programs like LIHTC, HOME, NAHASDA, and FHLB, including compliance requirements, or the ability to quickly learn and understand regulatory agreements and legal documents.

-Bachelor’s degree in human resources, Business Administration, Management, Education, or a related field preferred; relevant experience in housing or training may substitute for education on a year-for-year basis.

-Experience working with housing programs such as Low-Income Housing Tax Credit (LIHTC), Section 8, NAHASDA, HUD assisted housing or other similar program experience, preferred.

-Six (6) years of experience working with the public, preferably in housing or program eligibility.

-Minimum of four (4) years of management experience in a relevant field, with a proven record of managing teams

across multiple functions.

-Demonstrated success in strategic planning, project management, and budget oversight.

Current Alaska Driver’s License.

Work Environment and Schedule:

This position is primarily based onsite and requires regular in-person presence to support team operations and client interactions. There may be opportunities for a flex schedule, depending on organizational needs.

Cook Inlet Housing Authority provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. Employment preference is given to eligible and qualified Alaska Native or American Indian candidates to the extent required or permitted by applicable law.

Please visit https://www.cookinlethousing.org to submit an application.