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  • ID
    #8545375
  • Job type
    Full-time
  • Salary
    DOE
  • Source
    Alaska
  • Date
    2021-01-15
  • Deadline
    2021-03-16
 
Full-time

Vacancy expired!

OrthoAlaska, LLC (OPA Division) complies with applicable Federal civil rights laws and does not discriminate, exclude, or treat people differently based on race, color, ancestry, national origin, gender, sexual orientation, marital status, religion, age, disability, gender identity, results of genetic testing, or service in the military. OPA is proud to provide equal employment opportunities to all employees and applicants. Equal employment opportunity applies to all terms and conditions of employment, including hiring, placement, promotion, termination, layoff, recall, transfer, leave of absence, compensation, and training.CLICK HERE to apply for this position!

DESCRIPTION Patient Scheduling Specialist (Full Time), Anchorage, AK

Orthopedic Physicians Alaska seeks a highly skilled, dedicated, and professional individual to join our rapidly growing and dynamic team as a Patient Scheduling Specialist . The team of Patient Scheduling Specialists at OPA is passionate about providing patient-centric service to everyone who calls the practice. Patient Scheduling Specialists collaborate with medical providers and staff to resolve patient questions and concerns quickly, thoroughly, and respectfully.

At OPA, employees enjoy work-life balance, competitive salaries, and comprehensive medical, dental, FSA, life, and disability insurance, as well as profit sharing, 401(k), and paid time off starting at three (3) weeks per year.

Learn more about Orthopedic Physicians Alaska at www.OPAlaska.com.

Hours: Monday - Friday: 8:30am to 5:30pm or 8:00am to 4:30pm.

Ideal attributes

Able to multitask effectively, dealing with phone calls, emails, tasks, and in-person requests pleasantly

Communicates calmly and clearly via telephone with patients in all circumstances, including when they are ill, upset, or have an emergency

Able to analyze situations and respond professionally and appropriately

Works proactively for the good of the team and its commitment to patient-centered service

Representative duties

Promptly and professionally answer telephone calls

Use customer service principals and techniques to handle phone calls calmly and pleasantly

Register and schedule patients with providers based on company protocol

Collaborate seamlessly with medical providers and staff to ensure best outcomes for patients

Knowledge and skill requirements

Outstanding customer service skills

Ability to work in a fast-paced environment

Skill in responding to patients with a "patient first" approach in situations that require tact, professionalism, and sensitivity

Some knowledge of medical practice protocols related to chart records and patient information

Required qualifications

Six (6) months of customer service experience

High school diploma or equivalent

Preferred (in addition to required) qualifications

One (1) year of customer service experience or six (6) months of medical office experience

Knowledge of insurance and billing

Experience with scheduling software or EHR systems

Candidates meeting the above skills and qualifications and desiring to be part of a patient-centered, professional environment are invited to apply.CLICK HERE to apply for this position!

ABOUT THE ORGANIZATION The vision of OrthoAlaska, Orthopedic Physicians Alaska division is to provide the finest orthopedic surgery care in North America through quality, patient-centered care. Each of our physicians and surgeons works in concert with a certified orthopedic surgical physician assistant and other staff to provide patients an individualized care-team experience. Currently, we have offices in Wasilla and Anchorage.

Employees enjoy opportunities for professional growth in a collaborative environment and exposure to a full range of orthopedic care with orthopedic, injury walk-in, and rheumatology clinics, an imaging center, physical therapy, athletic training, and close affiliation with Alpine Surgery Center and Alpenglow Short-Stay Assisted Living Facility, all on-site at our Anchorage location.

The vision of OrthoAlaska, Orthopedic Physicians Alaska division is to provide the finest orthopedic surgery care in North America through quality, patient-centered care. Each of our physicians and surgeons works in concert with a certified orthopedic surgical physician assistant and other staff to provide patients an individualized care-team experience. Currently, we have offices in Wasilla and Anchorage.

Vacancy expired!

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