Restaurant General Manager

Wild Wings N Things AK is looking for a Restaurant Manager to lead all aspects of our business. You will motivate our staff and provide excellent customer service. Restaurant manager responsibilities include maintaining the restaurant’s revenue, profitability and quality goals. You will ensure efficient restaurant operation, as well as maintain high production, productivity, quality, and customer-service standards. To be successful in this role, you will need management skills and experience in both front and back of the house operations. You will oversee food preparations and make sure the restaurant is complying with all health and safety regulations. You will be expected to lead by example and uplift our staff during busy moments in our fast-paced environment. Ultimately, you will ensure our restaurant runs smoothly and customers have pleasant experiences. This position requires a manager that is both an efficient manager and a team leader who is dependable, friendly, outgoing and has superior work ethics.

Responsibilities:

Coordinate daily Front of the House and Back of the House restaurant operations

Deliver superior service and maximize customer satisfaction

Respond efficiently and accurately to customer complaints

Regularly review product quality and research new vendors

Organize and supervise shifts

Appraise staff performance and provide feedback to improve productivity

Estimate future needs for goods, kitchen utensils and cleaning products

Ensure compliance with sanitation and safety regulations

Manage restaurant’s good image and suggest ways to improve it

Control operational costs and identify measures to cut waste

Create detailed reports on weekly, monthly and annual revenues and expenses

Promote the brand in the local community through word-of-mouth and restaurant events

Recommend ways to reach a broader audience (e.g. discounts and social media ads)

Train new and current employees on proper customer service practices

Implement policies and protocols that will maintain future restaurant operations

Skills:

Proven work experience as a Restaurant Manager, Restaurant General Manager or similar role

Proven customer service experience as a manager

Extensive food and beverage knowledge, with ability to remember and recall ingredients to inform customers

Familiarity with restaurant management software

Strong leadership, motivational and people skills

Requirements:

ServSafe Food Protection Manager Certification

Training for Alcohol Professionals (Alaska TAP)

Prior experience in the restaurant industry (minimum 2 years)

Must be at least 21

Availability to work nights, days, and weekends

Availability to work long hours

Must have reliable transportation

Computer skills/knowledge requirements:

Point of sale software

Word processing software

Spreadsheet software

E-mail management

Data entry

Digital calendars

Social media management

Instant messaging

No phone calls please, e-mail info@wildwingsak.com for an application and interview instructions. Please include a resume and contact information.