Passenger Service Manager ( ANC Airport)

Work Where it Ma ttersPegasus Aviation Services, an Akima company, is not just another aviation contractor. As an Alaska Native Corporation (ANC), our mission and purpose extend beyond our exciting federal projects as we support our shareholder communities in Alaska.At Pegasus, the work you do every day makes a difference in the lives of our 15,000 Iñupiat shareholders, a group of Alaska natives from one of the most remote and harshest environments in the United States.For our shareholders, Pegasus provides support and employment opportunities and contributes to the survival of a culture that has thrived above the Arctic Circle for more than 10,000 years.For our government customers, Pegasus delivers efficient, flexible, and safe aviation services as it supports domestic and international passenger and freighter airlines.As a Pegasus employee , you will be surrounded by a challenging, yet supportive work environment that is committed to innovation and diversity, two of our most important values. You will also have access to our comprehensive benefits and competitive pay in addition to growth opportunities and excellent retirement options.Job Summary:The Passenger Services Manager is responsible for the overall management of passenger service agent work activity and airline station administrative functions. Our direct customers consist of world class airlines. Pegasus passenger service agents act as agents of the carrier in direct interaction with the traveling public at Ted Stevens Anchorage International Airport.This position is a Salaried-exempt position with salary dependent upon experience and job performance. Schedule will need to be flexible and based upon needs of services provided and customers’ expectations.Reports directly to the: Director of Passenger and Cargo Services. May assume duties of Director of Passenger and Cargo Services in the absence of the Director. Directly oversees and supports Passenger Service Supervisors, Leads, and Agents.Job Responsibilities:

Represent the company in routine daily interactions with airline customers, passengers, airport officials, regulatory agencies and other interested parties

Participate in the development and implementation of operational policies and procedures in regards to the provision of services to our airline customers

Identify operational needs and participate in the formation of plans to address them

Schedule will be flexible and based upon the needs of service

Coordinate and Liaise with Regulatory agencies as required for handling of Flights, Passengers, and Cargo

Miscellaneous duties as assigned

Minimum Qualifications:

Must have 2 years prior airline aviation experience preferred or airline operations management experience

Must have and maintain a valid driver license

Must be able to travel to complete Customer and Company trainings as needed

Experience managing large work teams of 40 staff

Able to develop and implement work schedules to ensure compliance of contract requirements

Demonstrated high level of expertise in Windows based computer programs, i.e. Excel, Word

Understanding and familiarization of regulatory agencies and requirements for Passenger Services

Be at least 18 years of age

Must be willing to work in inclement weather

Must possess excellent written and oral communication skills

Ability to lift 60 pounds comfortably

Able to fluently read, write, speak and understand English

Friendly and outgoing customer service personality

Ability to work under stressful situations and tight time constraints

Self-motivated, team player

Required to work nights, weekends, holidays, and varying schedules

Successfully pass FAA Airport security background check

Preferred Requirements:

Previous airport ramp service experience

3 years Prior leadership experience

Physical Demands:Background position skill ranking areas:Language Skills:

Read and interpret documents such as safety rules, operating procedures and customer service policy instructions and procedure manuals.

Write routine reports and correspondence.

Speak effectively one-to-one and before groups of customers or employees of the organization

Math skills:

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.

Reasoning Abilities:

Apply common sense understanding to carry out instructions furnished in written, oral, diagram form.

Deal with problems involving a few concrete variables in standardized situations.

Physical Demands: Moderate:

The Passenger Services Manager on occasion may lift or move with help up to 70 pounds with help. The Passenger Services Manager is regularly required to use hands, talk, hear, bend, stoop, kneel, and is frequently required to stand, walk. The PSA Manager may be required to climb, sit, and balance.

Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to focus.

The Passenger Services Manager may work outside which would expose them to all types of weather conditions with a seasonal range of temperatures which include rain, snow, wind and extreme temperatures.

The noise level in the work environment is usually moderate but can vary dramatically depending on location and time of day. Frequently, high noise levels exist where hearing protection is required and provided.

We are an equal opportunity employer. All applicants will receive consideration for employment, without regard to race, color, religion, creed, national origin, gender or gender-identity, age, marital status, sexual orientation, veteran status, disability, pregnancy or parental status, or any other basis prohibited by law. If you are an individual with a disability, and would like to request a reasonable accommodation for any part of the employment process, please contact us at job-assist@akima.com or 571-353-7053 (information about job applications status is not available at this contact information).Job: Transportation, Logistics & Cargo HandlersTravel: Yes, 25 % of the TimeOrganization: Pegasus Aviation ServicesClearance: Not ApplicableShift: VariableWork Type: On-SiteReq ID: PEG00730