Salary$15.00 - $16.00/hr
The Anchorage Museum’s mission is to be a museum for people, place, planet, and potential, in service of a sustainable and equitable North, with creativity and imagination for what is possible. We welcome diverse perspectives, recognize all are enriched when a diversity of voices, viewpoints, and skills are included and engaged in the work we do, and are committed to creating an anti-racist, fully inclusive organization.
For a full job description and to apply, go to www.anchoragemuseum.org/about-us/employment.
Do you like working with interesting people? Do you like learning about Alaska, its Indigenous peoples, and the North? If so, the Anchorage Museum would like you to join our team. The Anchorage Museum is recruiting for a friendly and customer service-oriented individual for Visitor Services Assistant. This position perform cashier duties, is active in all facets of museum retail sales and visitor services and provides an engaging experience for museum visitors. Incumbents work variable scheduled hours conforming to the museum’s summer hours, and organizational needs.
Some non-standard work hours will be required (nights, weekends, and holidays).
Provide a friendly environment, including greeting and acknowledging every visitor, answering questions, maintaining outstanding professional standards, and a knowledge of exhibitions, programs, and activities
Provide superior guest service
Project a positive image, serving as an ambassador for the Museum
Maintain proper cashier operations by following policies and procedures; reporting needed changes
Relay accurate information about planned programs and events
Be friendly and outgoing
Handle customer service issues/questions in a professional, polite, and positive manner
Oversee visitor admission or sales stations
Actively participate in all provided training classes and properly implement newly learned skills
Ensure that the Museum’s rules and safety protocols are followed
Following established protocols, open/close building and areas within the Museum as scheduled
Stock, replenish, and clean merchandise, as outlined in each area, on display and in accordance with visual display guidelines
Answer phone calls, perform light accounting duties, deliver mail within the building and other light duties throughout the day
Perform customer service in the Museum Store and conduct retail sales
Serve as primary host and point of contact for birthday parties and other Museum programming and enterprise
Facilitate and ensure the sale of memberships and the achievement of membership sales goals
Accurately and efficiently perform and complete all sales transactions, cash accounting and reporting
Open and close cashier stations in accordance with Museum procedures and scheduled hours
Enter and ensure accurate data entry
Assist with Museum Store inventory
Excellent customer service
Anchorage and the surrounding areas
Language of diversity and inclusion
The role of the Museum and its mission in the community
Be friendly and accommodating when working with visitors, Museum staff, and other stakeholders
Work independently and as a team
Conduct oneself in a professional manner
Work with computer systems and POS register systems
Must be at least 16 years of age
High-school diploma, GED, or equivalent, preferred
Two years’ experience with cash handling and reporting
Two years’ experience in exemplary customer service
If you are interested in this exceptional opportunity, please go to our website to review the complete job description. Interested parties may complete an employment application and submit it along with a resume and cover letter via our employment page, email, or mail. Please note we are unable to accept resumes in place of an employment application.
Attn: Human Resources
625 C Street, Anchorage, Alaska 99501
(907) 929-9217 tel
The AMA will not discriminate against any employee or applicant for employment because of race, color, religion, national origin, ancestry, age, sex or marital status or who is a 'qualified individual with a disability,' as that phrase is defined in the Americans with Disabilities Act. AMA will take affirmative action to ensure that applicants are employed and that employees are treated during employment without regard to their race, color, religion, national origin, ancestry, age, sex, marital status or physical or mental disability.
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