Business Systems Analyst-Success Factors

Are you passionate about technology and interested in joining a community of collaborative colleagues who respectfully and courageously seek to challenge the status quo? If so, read on to learn more about an exciting opportunity with Deloitte's Information Technology Services (ITS). We are insatiably curious and life-long learners focused on technology and innovation.

• Maintains a solid knowledge base of the functional capabilities and be a Subject Matter Expert in an SAP SuccessFactors Implementation and the various integrations with other products within the Deloitte landscape.
• Assists the Engagement Manager in leading, directing, and reviewing all activities associated with support of the implementation and integration for existing applications and products. Responsible for product quality, project timeliness, and customer satisfaction.
• Interfaces with clients to define and document requirements for a named set of interfaces across multiple software products. Creates documentation including requirements, user stories, acceptance criteria, feature description PowerPoint decks, user guides and process flows.
• Manages the product backlog, and works with the Engagement Manager to prioritize requirements, define and manage scope and sprints for a project.
• Possesses overall understanding of appropriate business processes and workflows.
• Engages business owners and other ITS resources to respond to requests for new applications and/or enhancements. Collaborates with the Engagement Manager in creating and presenting the appropriate project on-boarding processes and materials (Charter).
• Responsible for conducting Design sessions to gain insights into end user and customer needs that drive final technical delivery.
• Leads and is responsible all Testing and QA activities within the project lifecycle. Works with and manages USI QA resources to develop and execute Test Plans, Test Scripts and all other deliverables and activities related to Quality Assurance of the Products.
• Provides feedback to USI QA resources.
• Works with the Engagement Manager and clients to plan and execute User Acceptance Testing.
• Provides operational support to practitioners and firm clients. Engages with various ITS organizations to resolve problems as they arise.
• Participates in reviews of plans associated with project execution.
• Responds proactively to both business and project issues and escalates appropriately.
• Assists Engagement Manager with status reporting as required by the Program Management team for the Implementation and Deloitte Applications Studio leadership.

• Security, risk & compliance
• Technology support
• Infrastructure
• Applications
• Relationship management
• Strategy
• Deployment
• PMO
• Financials
• Communications

• 3+ years of experience working in supporting multiple software projects in various IT roles.
• 2-3 years of Business Analyst or System Analysis experience.
• 2-4 years of Quality Assurance experience.
• A solid knowledge and understanding of data management and data functionality and interface design within Deloitte applications preferred.
• Must have in-depth knowledge of software development lifecycles including Agile development and testing.
• Experience with test plan creation, automated test scripting, and load/stress testing.
• Familiarity with SharePoint, TFS/Team Foundational Server, Test Director, MS Project, HP Quality Center, Automated QA tools is a plus
• Prior experience that demonstrates good business understanding is needed (experience in a professional services organization is a plus.)
• Demonstrated ability in applying repeatable quality assurance processes and methods to enterprise wide technology projects or initiatives.
• Excellent written and verbal communications, organization, analytical, planning and leadership skills.
• Strong management, communication, technical and remote collaboration skill are a must.
• Experience in dealing with multiple projects and cross-functional teams, and ability to coordinate across teams in a large matrix organization environment.
• Ability to effectively conduct technical discussions directly with Project/Product management, and clients.
• Excellent team collaboration skills.
• Strong relationship building and maintaining skills. Fosters a climate conducive to establishing positive working relationships with clients (internal and external).

• Certified Business Analysis Professional (CBAP) or Certification of Competency in Business Analysis (CCBA) is a plus.
• Good familiarity with SharePoint, MS Project, HP Quality Center, TFS/Urban Turtle, Automated QA and wire-framing or visualization tools is a plus.
• Experience working with Agile development processes.
• Experience in packaged software development
• Experience in programming is a plus.
• Experience with implementation of Mobile Web Content vs. Native Development.
• Ability to distill complexity to what users need in a mobile experience and 3rd Party vendor products

• Bachelor's degree in Computer Science, Business Administration or equivalent educational or professional experience and/or qualifications.

• Limited travel might be required.