Customer Service Officer

Job DescriptionWe are seeking a highly motivated and detail-oriented Customer Service Officer to join our team in Birmingham, AL. This role is ideal for individuals who excel in providing exceptional service, solving problems efficiently, and ensuring that every client interaction reflects our company’s values. As a key point of contact for customers, you will play an essential role in building trust and delivering a positive experience.ResponsibilitiesHandle inbound and outbound customer inquiries via phone and email in a professional mannerResolve product and service issues by clarifying the customer’s complaint and determining the causeFollow up to ensure customer satisfaction and maintain a high level of service qualityMaintain accurate records of customer interactions and transactionsCollaborate with other departments to ensure customer concerns are addressed effectivelyContinuously improve service processes by offering suggestions and feedbackMaintain up-to-date knowledge of products, services, and company procedures