Program Manager, Enterprise Business Management (EBM)

The FoundationWe are the largest nonprofit fighting poverty, disease, and inequity around the world. Founded on a simple premise: people everywhere, regardless of identity or circumstances, should have the chance to live healthy, productive lives. We believe our employees should reflect the rich diversity of the global populations we aim to serve. We provide an exceptional benefits package to employees and their families which include comprehensive medical, dental, and vision coverage with no premiums, generous paid time off, paid family leave, foundation-paid retirement contribution, regional holidays, and opportunities to engage in several employee communities. As a workplace, we’re committed to creating an environment for you to thrive both personally and professionally. The TeamThe Finance organization at the Bill & Melinda Gates Foundation partners with colleagues to invest the foundation’s resources wisely and boldly in service of people who need it most! This is achieved through maximizing the impact of our investments and people, protecting our assets and brand, and enabling our leadership to strategically allocate resources.The teams that comprise Finance include: Program Financial Planning & Analysis Enterprise Business Management Global Finance & Accounting Services Strategic Investment Fund Assurance & Risk ManagementThe Enterprise Business Management Team provides product and business ownership to information products that support resource allocation and management, investment and portfolio management, and services to help meet teams’ data and reporting needs to enable custom analysis and exploration. We enable the data and business processes that fuel enterprise planning and central reporting, as well as provide the financial analysis and planning support for operational, central, and the executive leadership.Your RoleThis role focuses on the program management of a team of business analysts and developers focused on the creation and curation of data and reporting products! You will manage the intake process for the team, collaborating closely with partners from across the organization to thoroughly analyze business problems related to data and reporting and help to prioritize and implement solutions. Closely collaborating with your Data & Reporting colleagues, responsibilities include managing a backlog of reporting requests, developing products from early ideation to solution implementation in collaboration with IT, planning and managing the implementation of various solutions, developing and executing readiness activities, communication strategies, and resource materials, and providing customer support. You will also engage in ad hoc analysis support, and execute regular operational processes related to data management and financial reporting.What You'll Do

Manage the intake and backlog for data and reporting requests.

Perform detailed analysis of business problems, processes, and customer needs to define requirements for appropriate systems, tools, and/or process solutions.

Elicit, analyze, validate, and manage needs/requirements of partners and customers.

Define potential solutions and desired outcomes and contribute to prioritization decisions according to business and stakeholder value.

Seek out and validate requirements and act as voice of customer between the customer community and the technical team responsible for solution delivery.

Provide product ownership for reporting tools from requirements gathering through design and development with technical partners, as well as ongoing support.

Contribute to content development and delivery for implementation/change management activities, including communication, training and education, resources, and customer support inbox management.

Build positive, constructive relationships with customer and stakeholder groups to enable a deep understanding of their work and experience with current investment systems, processes, and tools for optimal solution and implementation design and delivery.

Collaborate with program and operations partners (e.g., Finance, IT, Grants and Contract Services,) on program implementation and continuous improvement.

Compare actual performance with planned performance, analyze trends to inform program improvements, evaluate alternatives, and drive implementation of ongoing improvements.

Support inclusive culture through modeling behaviors and actions; escalate issues in a timely fashion to appropriate stakeholders.

Your Experience

A bachelor’s degree or equivalent demonstrated experience with 7+ years of experience in analytics or reporting product development.

Detailed knowledge of formal and informal intersections and interdependencies and understanding of how to frame problems, evaluate issues, see downstream effects, and identify future implications across the end-to-end system to help prioritize solutions.

Solid understanding of how to identify waste and inefficiencies in business processes and lead right sized and efficient solution development and delivery.

Strong analytic and problem-solving skills working with many types of data and experience using tools like excel to conduct and present information.

Experience developing products from early ideation to solution testing and implementation.

Experience with change management/implementation activities including requirement management.

Must be able to legally work in the country where this position is located without visa sponsorship.The salary range for this role is $137,500.00- $206,200.00 USD. We recognize high-wage market differences where our offices are located, in Seattle, Washington D.C., and Boston (Cambridge). The range for this role in these locations is $149,800.00- $224,600.00USD. As a mission-driven organization, we strive to balance competitive pay with our mission and new hires are typically brought into the organization at a salaryHiring RequirementsAs part of our standard hiring process for new employees, employment will be contingent upon successful completion of a background check.Candidate AccommodationsIf you require assistance due to a disability in the application or recruitment process, please submit a request here.Inclusion Statement We are dedicated to the belief that all lives have equal value. We strive for a global and cultural workplace that supports ever greater diversity, equity, and inclusion — of voices, ideas, and approaches — and we support this diversity through all our employment practices. All applicants and employees who are drawn to serve our mission will enjoy equality of opportunity and fair treatment without regard to race, color, age, religion, pregnancy, sex, sexual orientation, disability, gender identity, gender expression, national origin, genetic information, veteran status, marital status, and prior protected activity.